Popeyes Louisiana Kitchen - Fairfax

Horrific customer service! This is the third and final time I?ll ever make mistake ordering from this location. Consistently, employees ignore any person standing in pickup area for mobile orders. One exception: if you look like you can and do speak Spanish, you?ll receive exquisite customer service. I do politely tell employees at counter I?m here to pickup my mobile order, or placed order 1234 at the register. Told to stay at designated spot ? and ignored. All the while my order was sitting right next to the employees assembling orders the entire time. Just not worth it.

At 6:10pm the mobile app with the offers did not let me place an order as it said the restaurant was closed. In speaking with the cashier in person they did not understand that I wanted the deal in the mobile app. They got what appeared to be a manager involved and they understood but said that online orders are closed even thought the restaurant doesn?t close for another 50 minutes. They were unable to match the offer in the app. I would have expected them to be able to make an override and still honor the offer.

Went to this store today and service was bad did a mobile order while in line manerger on duty Short spanish chubby lady never called my order number out then got very disrespectful with me I loved this location but I will not be going again very Nasty and super bad customer services

They forgot one of my sides i called them and they did not answer my calls back also poor service they have so many workers and they still take long to attend you

This place is pretty inconsistent most of the time. Sometimes the food is fresh, other times it's overcooked and dry. Sometimes they provide high quality service, other times the employees are rude. Wait time also varies drastically.