Reviews

Overall Total Score
3.7 out of 5
Very good | 4574 reviews

What User likes about John Lewis:
Lovely store with well informed and helpful staff. Car park a bit pricey and misleading information to get to the store. Park on ground floor and walk across Collection Point courtyard. If you park on the upper floors you need to use the lift to get back down or use the connecting bridge on level F which takes you to the high street and you can walk to the store from there. View all feedback. What MercotteCyril doesn't like about John Lewis:
It was unclear if there were two separate lines or just one, so everyone politely stood in a single line. After waiting for 15 minutes, I found out that the only vegetarian option available was a full breakfast. They didn't have any sandwiches, only bacon or sausage until noon. Since it was already 11:45am, we had to leave and go to the small café across from Waterstones instead. View all feedback.

Reviews from various websites

Gastroranking-it
3.8 ★ from 50 reviews
Lynsey
30.09.2024 - 09:42

I like visiting John Lewis and have bought many items and been served by an array of lovely pleasant staff. I've never had a bad experience with staff members,...

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Kenus
30.09.2024 - 09:42

I like to shop here often. Like the quality of merchandise, cleanliness, ease to browse, and above all pleasant and helpful associates. I’m also writing to seek...

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John
30.09.2024 - 09:42

Wonderful helpful and knowledgeable staff. A pleasure to shop there.

MrSeantd
30.09.2024 - 09:42

Purchased an expensive TV, delivered last week. The TV was faulty with the HDMI ports not working and so I asked for it to be replaced. I chose to pay extra bec...

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Elizabeth
30.09.2024 - 09:42

I shop in John Lewis in Exeter regularly and always enjoy it, particularly the service I receive from a lady on the menswear department, last Saturday I was sho...

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John Lewis in Exeter received mixed reviews ranging from slow service and greasy food to excellent customer service experiences. Customers praised staff members' professionalism, knowledge, and helpfulness. However, others criticized the cleanliness standards and food quality. Overall, the store offers a pleasant shopping experience with a great selection of products, but some areas could benefit from improvement. Staff members like Kim, Alex, Jo, and Ruby were particularly highlighted for their exceptional customer service skills. The cafe at the top offers beautiful views, but improvements are needed in terms of overall cleanliness and efficiency.

Menu
4.4 ★ from 20 reviews

Big johannes lewis, but a trek to come to the toilets

Patrick
06.09.2022 - 16:08

Good load, but not always the entire range of bearings available. best order online.

John lewis keeps his krone. excellent staff, products and location in exeter

I would like to thank very much personal shopper Sue for my experience last Saturday 16th April... her patience, understanding and knowledge was great. I was ve...

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Cafe on top with view Very quick and efficient service. They price match as well.

Tripadvisor
2.9 ★ from 273 reviews
jay8901
05.04.2024 - 17:08

Being someone who works in the hospitality industry, I always try to understand the reasoning behind the way things are run at a certain establishment if I have...

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PHILIP
05.04.2024 - 17:08

Big fat black fly landing on the cakes and sandwiches. The fly ate some Madeira cake in front of myself and member of staff. The fly rubbed his legs together. S...

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annette31wilkinson
05.04.2024 - 17:08

Had a fruit scone cream tea. Scone extremely dry and crusty on the outside, the worst I’ve had. Don’t know how old they were but didn’t enjoy it at all. On refl...

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nadine
05.04.2024 - 17:08

Myself and a friend popped in for a spot of breakfast, before we started our Christmas shopping, we ordered a pot of tea a latte and two bacon rolls, 25 minutes...

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Barcelonared1
05.04.2024 - 17:08

Quick bites.....it takes 12 minutes to order a cup of tea, cake suggestion is very poor, when I asked a supervisor for a piece of their custard and rhubarb cake...

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Google
4.2 ★ from 2079 reviews
Gastroranking-uk
3.6 ★ from 2152 reviews

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