Reviews

Overall Total Score
3.7 out of 5
Very good | 4574 reviews

What User likes about John Lewis:
Lovely store with well informed and helpful staff. Car park a bit pricey and misleading information to get to the store. Park on ground floor and walk across Collection Point courtyard. If you park on the upper floors you need to use the lift to get back down or use the connecting bridge on level F which takes you to the high street and you can walk to the store from there. View all feedback. What MercotteCyril doesn't like about John Lewis:
It was unclear if there were two separate lines or just one, so everyone politely stood in a single line. After waiting for 15 minutes, I found out that the only vegetarian option available was a full breakfast. They didn't have any sandwiches, only bacon or sausage until noon. Since it was already 11:45am, we had to leave and go to the small café across from Waterstones instead. View all feedback.

Reviews from various websites

Gastroranking-it
3.8 ★ from 50 reviews
Lynsey
30.09.2024 - 09:42

I like visiting John Lewis and have bought many items and been served by an array of lovely pleasant staff. I've never had a bad experience with staff members,...

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Kenus
30.09.2024 - 09:42

I like to shop here often. Like the quality of merchandise, cleanliness, ease to browse, and above all pleasant and helpful associates. I’m also writing to seek...

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Faruk
30.09.2024 - 09:42

Went to buy a pair of shoes today at the John Lewis store in Exeter, the store was not busy at 5pm, but no staff are available to help, they dnt even come over...

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Jenny
30.09.2024 - 09:42

The staff were all really nice and friendly. The cafe was excellent, we had egg sandwich, chocolate cake, cappuccino and earl grey tea all tasty and fresh. The...

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John
30.09.2024 - 09:42

Wonderful helpful and knowledgeable staff. A pleasure to shop there.

John Lewis in Exeter received mixed reviews ranging from slow service and greasy food to excellent customer service experiences. Customers praised staff members' professionalism, knowledge, and helpfulness. However, others criticized the cleanliness standards and food quality. Overall, the store offers a pleasant shopping experience with a great selection of products, but some areas could benefit from improvement. Staff members like Kim, Alex, Jo, and Ruby were particularly highlighted for their exceptional customer service skills. The cafe at the top offers beautiful views, but improvements are needed in terms of overall cleanliness and efficiency.

Menu
5.0 ★ from 20 reviews

Exeter Store. Beautifully presented and helpful staff right from entrance. We achieved all we set out to do.

Just fantastic service as always from, John Lewis and Waitrose.

Absolutely love the electric department, looking for new TV..

Lovely store with well informed and helpful staff. Car park a bit pricey and misleading information to get to the store. Park on ground floor and walk across Co...

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Always a pleasant experience. Great staff always helpful.

Tripadvisor
2.9 ★ from 273 reviews
jay8901
05.04.2024 - 17:08

Being someone who works in the hospitality industry, I always try to understand the reasoning behind the way things are run at a certain establishment if I have...

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Helen
05.04.2024 - 17:08

We waited for 50 minutes for 2 regular English breakfasts and 1 small one. We eventually left and received a refund. We will not be returning to this restaurant...

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MercotteCyril
05.04.2024 - 17:08

It was unclear if there were two separate lines or just one, so everyone politely stood in a single line. After waiting for 15 minutes, I found out that the onl...

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Voyage50882469049
05.04.2024 - 17:08

Very slow service. Ordered fish chips and wish I hadn't. The so-called fish was mostly greasy batter. Chips and mushy peas were OK. Americano coffee was weak an...

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nadine
05.04.2024 - 17:08

Myself and a friend popped in for a spot of breakfast, before we started our Christmas shopping, we ordered a pot of tea a latte and two bacon rolls, 25 minutes...

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Google
4.2 ★ from 2079 reviews
Gastroranking-uk
3.6 ★ from 2152 reviews

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