Wendy's - Full Menu

I have been to this store several times and each experience has been unsatisfactory; today 's experience takes the cake. I waited in the drive through line for... read more I have been to this store several times and each experience has been unsatisfactory; today 's experience takes the cake. I waited in the drive through line for over 30 minutes, including the more than 5 minutes it took to be acknowleged at the order speaker. The drive through line was not that long and there was no observable reason that it took the staff that long to get through the line. Once I was finally acknowledged at the order speaker, the staff person was rude and unapologetic for the extremely long wait. The staff was also very rude at the pick up window. All of this AND my food was cold and inedible. I am generally a very patient, benefit of the doubt type of person and it really takes a lot for me to submit a complaint, but my experience today was unacceptable. I understand most places are short staffed and we 're in trying times right now, but polite customer service should still be standard.

Went through drive thru tonight at 5:30pm waited over 20 minutes in the drive thru to finally get to the speaker to wait another 10 minutes for anyone to talk,... read more Went through drive thru tonight at 5:30pm waited over 20 minutes in the drive thru to finally get to the speaker to wait another 10 minutes for anyone to talk, the boys who were working thought it was funny to moan on the microphone instead of helping while there is a huge line. Ended up pulling off because they weren’t taking any orders and just moaning on the microphone and laughing. 30 minutes of wasted time. Horrible experience.