The Brickyard - Full Menu

I had a really disappointing experience at this restaurant. I ordered two items for delivery, but when my order arrived, one item was missing. When I contacted... read more I had a really disappointing experience at this restaurant. I ordered two items for delivery, but when my order arrived, one item was missing. When I contacted the restaurant, they informed me that the second item wasn't being prepared at that time. They suggested I reach out to the third-party delivery service, claiming that they had incorrectly listed the item on their menu. There was no apology or any notification that the item was unavailable, yet I was still charged for it. When I voiced my concerns, I was quickly connected to the manager or owner, who offered me a refund or the missing item along with a gift card if I came to the restaurant. While the manager was polite and apologized, I could hear him snickering during our conversation, which was quite off-putting. Overall, this was not a positive customer service experience with this establishment.

Good food. Lively bar atmosphere. The place was busy when we arrived. read more Good food. Lively bar atmosphere. The place was busy when we arrived.