Subway - Emerald

Polite and timely service,the freshness of there salads was very average.

Staff seem friendly enough but sadly they struggle to understand orders and are very rushed. Twice I've been there and twice my order (and others in the queue) has been misheard or improperly handled. Subs are also lacking in filling with large portions of the sandwich being more bread than salad meat. I would visit elsewhere.

I'm a frequent to subway but I just had the absolute worse experience today at subway emerald, I walked in and asked for a foot long for teriyaki chicken and a veggie delight salad bowl, the lady proceeded to pick up salami and put it on my bread, I asked who's that for and she said you said you wanted a blt. I said no I want a teriyaki chicken on that foot long and I want a veggie delight in my salad bowl, she proceeded to cut up the salami and put it in my salad bowl and I asked who's that for and she said your veggie delight. There is no meat in veggie delight. I said no. She picked it up and threw it back in their containers. We did all the veggies eventually and I said salt and pepper. And garlic aioli and Mayo. No salt and pepper and no garlic aioli is what she gave me, or should I say didn't give me. I turned to my brother and said could she have stuffed my order up anymore. Where we had a light joke about it and then her manager went off. She's just trying to make you a sub, I said firstly it was wrong everything was wrong and it was a salad bowl. She was hung over the lady who made it. But he defended her to the 9s and proceeded to tell me I should be thankful for what she gave me. Unacceptable

I initially thought the prices were a bit high, but after tasting the food, I believe it's worth it. The two employees working on Saturday night truly impressed me with their teamwork, even with a line of customers waiting. Unfortunately, they didn't have name tags, so I couldn’t give them a proper shout-out. Whoever you are, great job! You both make an amazing team. As a very satisfied customer, I can say the subs are generously filled, fresh, and roasted to perfection—all well worth the price. I'm happy to say I'll be coming back for more. Keep up the great work, Subway Emerald!

I just want to express how impressed I was with the way the staff handled all the customers while we enjoyed our delicious meal. They remained calm and collected, even when a dissatisfied customer complained about her dirty table. Unfortunately, people like her often don’t get the consequences they deserve. I commend the young man who took the initiative to clean the table without losing his composure, even during such a busy time. I hope management recognizes this effort and gives the staff the appreciation they deserve. Cheers!