Tim Hortons - Edmonton

This location really needs to retrain staff or hire staff with better listening skills. I ordered a medium caramel ice coffee and received the grossest burnt ta... read more This location really needs to retrain staff or hire staff with better listening skills. I ordered a medium caramel ice coffee and received the grossest burnt tasting cold brew. I work super early in the morning and don't have time to drive back to get my proper order. I won't be returning. The staff at this location have shown they are incompetent and rude.

It doesn’t matter what you order at the drive-thru…. what you get in the bag will be different. I go here once a week every week, always spending over $15. This... read more It doesn’t matter what you order at the drive-thru…. what you get in the bag will be different. I go here once a week every week, always spending over $15. This morning I ordered a bagel sandwich and a croissant sandwich. Got home, and there were 2 croissants. This is usual. One week I complained, and the girl apologized. When I got home the sandwiches were right, but she had left out the 2 hashbrowns I paid for. No surprise. I go to McDonalds every morning on my way to work… 250 times a year, and my order is NEVER wrong.SO… one week later. Very next trip to this Hortons. I get home with the smoky bacon bagel, and my wife says, “You ordered lettuce and tomato on my bagel?” Well, no, I did not. But some care-less person at Hortons gave it to me anyway. Your odds of getting what you pay for at this location are less than 50:50. (And your replies asking me to call you, Tim’s, are not sincere. If you cared, you would change how you do business.

They are so fast!!! The best timmies so far. Friendly staff too ? read more They are so fast!!! The best timmies so far. Friendly staff too ?

While I was at the Tim Hortons located at 6470 28 Ave. NW Edmonton Alberta T6L6N3,In mid April of 2023, A group of teens came into this Tim Hortons while I was... read more While I was at the Tim Hortons located at 6470 28 Ave. NW Edmonton Alberta T6L6N3,In mid April of 2023, A group of teens came into this Tim Hortons while I was inside, I was going to buy food and beverage, they were compromised of one girl and 4 boys around 14 years old. Throwing things inside and yelling, causing disturbance and it was scary.I left and went to drive through. But as I started my order through the drive through microphone, located outside the building, they came up to my car, driver's side and front of my vehicle where they began yelling in my window of car, obstructing my menu view, sticking their heads and arms through the windows and making obscene gestures, swearing at me, blocking the microphone and I pleaded with the guy talking through the drive through mic, to help me, that they were at my car.I was scared because these teens were getting aggressive and I asked the worker who I was soeking to, to call the police and he said to me, over the mic and the teens heard him tell me, that he would not call the police because they are just kids. This emboldened these teens further and I drove away shaking, scared, in tears and upset that no one in that store would help me.I contacted head office and they forwarded my experience to the owner of that location who did not bother to contact me. There were several follow ups from head office and the owner did not care at all about what happened.I was traumatized and scared and these people did not help me while it was happening and the owner didn't care about the fact that I, a single female in a car had an absolute abusive and dangerous situation happen while attempting to purchase food and drink at that store.I am still afraid to approach drive through. I have been left with ptsd and anxiety and do not feel safe.I'm thinking about contacting a few Edmonton news stations to see if one of them might want to confront the owner of this store and make a news story about this to put on T.V. because it is and WAS a serious thing and it's being ignored. I can not just let this pass.

Had a Roasted hazelnut cold brew. Sour, currently have dairy poisoning. Went in at around 6 pm this evening and regret it. Please watch your expiration dates. N... read more Had a Roasted hazelnut cold brew. Sour, currently have dairy poisoning. Went in at around 6 pm this evening and regret it. Please watch your expiration dates. Not