Panera Bread - Edison

The food here used to be made quick and consistently. The staff used to be very nice and kept the store clean. Today I came initially through the drive thru but... read more The food here used to be made quick and consistently. The staff used to be very nice and kept the store clean. Today I came initially through the drive thru but it took so long that I just parked and went inside. I ordered a single sandwhich and it comes out after a half hour and it's made wrong. The avocado was hard and the whole Sandwhich was falling apart when I received it. The new staff no longer care and are no longer friendly. The food quality used to be better and presentable. Now it's a mess! When I went in I was just going to eat it in their dining room but it was so dirty I had to take my food out. The prices were always high but it's still somehow going up but with no more food added. $11 for a simple salad is crazy.

Very skimpy with the sanwhich filling! I've ordered the Chipotle Chicken Avocado Melt many times at other locations. Other Paneras are definitely more generous.... read more Very skimpy with the sanwhich filling! I've ordered the Chipotle Chicken Avocado Melt many times at other locations. Other Paneras are definitely more generous. There was barely any chicken or avocado in my sandwich. Not even half the amount as other Panera locations.

Nobody should be waiting 20 minutes for Panera I waited 20 minutes when I was done and a person came in they told that person 40 minutes avoid this Penara at al... read more Nobody should be waiting 20 minutes for Panera I waited 20 minutes when I was done and a person came in they told that person 40 minutes avoid this Penara at all cost management is horrible

Pulled off interstate for a quick bite to eat... Congrats this location has earned a fat 0 from me. Horrible customer service, foul language being used amongst... read more Pulled off interstate for a quick bite to eat... Congrats this location has earned a fat 0 from me. Horrible customer service, foul language being used amongst each other. Employees need hair nets when working with food. I nicely asked employee to disregard the chipotle sauce on pizza, her response we don 't have any sauce and it 's made already anyways . My response: None....I refuse to match low class energy. To owner: I chose to take the high road and not match rudeness with the educated. Please train your staff, let them know customers are the reason you have a pay check. I would never ever have employees in my place of business with this type of attitude. BTW the reviews are the truth, my mistake for not checking them first. Tip: skip this location, read reviews before entering. Pic is proof of what was purchased.

I don't frequent this particular Panera as I have one closer to me, but every once in a while I will stop here. No more will I. Today was a crazy busy day and a... read more I don't frequent this particular Panera as I have one closer to me, but every once in a while I will stop here. No more will I. Today was a crazy busy day and all I wanted was to stop and get a iced coffee and get home. I went in because I like to make my own coffee and I belong to the coffee club. So I go in and it's a little busy but I'm just getting coffee...no coffee. Empty container. So I speak with one of the counter people and let them know. Ten minutes later, I ask again. They are making it. Twenty minutes go by and I'm still standing, with cup in hand, still no coffee. Last person I ask tells it's coming. I give up. Leave my cup and go. This seems to be a situation at this Panera. Does it come as a surprise that people come in and buy coffee? You would think so by the fact I come in and find none, again. I won't do it again.