Reviews - Dunkin'
Reviews summary
This bustling coffee haven showcases friendly staff and a cozy atmosphere, drawing in loyal customers eager to catch up over drinks. However, a surge in online orders seems to overwhelm the limited number of employees, leading to longer wait times. While many patrons appreciate the diligent efforts of the staff, some report dissatisfaction due to product unavailability and perceived rudeness. Notably, the quality of side items like munchkins has been called into question, with freshness issues noted. To enhance customer satisfaction, hiring additional staff may be essential to better manage the flow of business.
Was John Nanavati at Dunkin' a mag?
I really enjoy this restaurant. The staff is friendly, the interior is clean and well-maintained. It's a great place to meet up with friends and have a cup of coffee together. I never feel rushed to leave, so it's a comfortable spot to relax and catch up with friends. View all feedback.
What Otho Treutel dislikes about Dunkin':
I paid for a white chocolate egg signature latte on my phone. I had to go all the way to find out that they didn't have the drink in dtock. they tried to replace it with other drinks, but these drinks were not so expensive, so I got a refund and the employees were extremely rude about it. I was wasting so much money here. spend their money not for people who do not treat loyal customers properly. I've been here for m... View all feedback.
Reviews from various users
Last update : 07.09.2023
The workers are nice and funny I would come here again
The staff at this restaurant are diligent and skilled at making drinks. However, as Sean Wiseman pointed out, they were a bit understaffed and could benefit from hiring more employees to handle the high volume of customers. It took some time to get served, likely because there were only two people working at the time, possibly even fewer.
I really enjoy this restaurant. The staff is friendly, the interior is clean and well-maintained. It's a great place to meet up with friends and have a cup of coffee together. I never feel rushed to leave, so it's a comfortable spot to relax and catch up with friends.
I ordered 10 munchkins to go with my latte, even though I didn't really need them. Next time, I'll just stick with the latte. The munchkins were a bit stale, likely due to the time of day. It was a lesson learned for me.
Last update : 20.05.2022
They win me free donuts and they are fast. bad memory when I lost my umbrella.
The workers work hard and make good drinks. the kerl sean wiseman has captured it very accurately, although, much volume, they need to rent more. it took a while to serve. when I was there, I think it was only 2 people, not even 3.
I paid for a white chocolate egg signature latte on my phone. I had to go all the way to find out that they didn't have the drink in dtock. they tried to replace it with other drinks, but these drinks were not so expensive, so I got a refund and the employees were extremely rude about it. I was wasting so much money here. spend their money not for people who do not treat loyal customers properly. I've been here for months and have already paid $150, but they treat me so regularly. no longer here
An online order and they grabbed me a French cruiser who had no trembling.
I am one starring the operation of this store. I went here yesterday morning and there were 3 people working. While I was waiting in line, the amount of online orders coming through their system was absolutely absurd. It was non stop. You have a worker marking what something is, and the other two prepping the orders...cooking or making the orders. It was the best system these people could work out. They're doing this on top of doing their best to serve the guests on line. People in front of me were ordering tons of stuff. I was waiting a few moments to be served as I eventually was next in line. I turn around and see a line of people to the door. How do you expect your store to succeed when you are overwhelming your workers? Who's going to want to work here when this is your day to day? You have these entitled, rude, inconsiderate people leaving one star reviews because all they care about are themselves, not paying any attention to what's on these workers' plates right now. I ended up leaving because of how bad I felt for the workers. You need to figure something else out because this system isn't working. You can't expect 3 people to handle non stop orders from people online while also trying to handle a jam packed store. If that is your expectation, then you should be at the restaurant helping your workers instead of yelling at them over the phone. Maybe you won't have such a high turnover rate and happier investors as a result.
