Dunkin' - Edison
Dunkin'
Description
This bustling coffee haven showcases friendly staff and a cozy atmosphere, drawing in loyal customers eager to catch up over drinks. However, a surge in online orders seems to overwhelm the limited number of employees, leading to longer wait times. While many patrons appreciate the diligent efforts of the staff, some report dissatisfaction due to product unavailability and perceived rudeness. Notably, the quality of side items like munchkins has been called into question, with freshness issues noted. To enhance customer satisfaction, hiring additional staff may be essential to better manage the flow of business.
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Feedback
They win me free donuts and they are fast. bad memory when I lost my umbrella.
The workers work hard and make good drinks. the kerl sean wiseman has captured it very accurately, although, much volume, they need to rent more. it took a while to serve. when I was there, I think it was only 2 people, not even 3.
I paid for a white chocolate egg signature latte on my phone. I had to go all the way to find out that they didn't have the drink in dtock. they tried to replace it with other drinks, but these drinks were not so expensive, so I got a refund and the employees were extremely rude about it. I was wasting so much money here. spend their money not for people who do not treat loyal customers properly. I've been here for months and have already paid $150, but they treat me so regularly. no longer here
The workers are nice and funny I would come here again
The staff at this restaurant are diligent and skilled at making drinks. However, as Sean Wiseman pointed out, they were a bit understaffed and could benefit from hiring more employees to handle the high volume of customers. It took some time to get served, likely because there were only two people working at the time, possibly even fewer.
