Chatime - Edinburgh

I had a very disappointing experience at this restaurant, which is a first for me and has made me reconsider returning. I ordered chocolate milk tea, honeydew m... read more I had a very disappointing experience at this restaurant, which is a first for me and has made me reconsider returning. I ordered chocolate milk tea, honeydew melon milk tea, and taro milk tea, but unfortunately, they did not meet our expectations. The chocolate didn't taste like milk tea, the taro tasted like cocoa, and the honeydew melon milk tea was lacking the honeydew melon flavor and tasted like plain cold tea. I went back to the shop shortly after picking up our order and was met by two unfriendly female staff members. I explained that the drinks didn't taste right, but they insisted that they only use one recipe for all milk teas. I felt that the situation could have been handled more efficiently, as I was simply looking for them to own up to their mistake and replace the drinks. Overall, I was very disappointed in the way I was treated by the staff, as I usually have a high tolerance for these types of situations.

If you are in Edinburgh and enjoy bubble tea, then this place is a must-visit! My daughter and I decided to check it out after she heard about it, and I must sa... read more If you are in Edinburgh and enjoy bubble tea, then this place is a must-visit! My daughter and I decided to check it out after she heard about it, and I must say, I was pleasantly surprised. Despite her hype, it definitely lived up to our expectations.

I have three daughters who buy boba tea from Chatime all the time. (They pass it on the way home from school. We visited today, and the bespectacled girl on the... read more I have three daughters who buy boba tea from Chatime all the time. (They pass it on the way home from school. We visited today, and the bespectacled girl on the till had a terrible attitude—brusque and unwelcoming. She really shouldn't be customer-facing.

Not really been a fan of bubble tea turns out Costa bubble tea is rubbish! This was the first time having some good bubble tea and I can see why people like it!... read more Not really been a fan of bubble tea turns out Costa bubble tea is rubbish! This was the first time having some good bubble tea and I can see why people like it! The winter melon cooler was very nice and refreshing. As for the customer service that I see complained about, a simple please and thank you and the lady serving me was lovely!

Best bubble tea in Edinburgh! read more Best bubble tea in Edinburgh!