Mcdonalds - East Lothian

Horrific woman on the door, Monday 27th January, 12.30pm. Shouting at customers, we did the track and trace on the board she rammed in our faces, after we completed it she denied us entry as we hadn't shown her the completed form on our phones, so we did it again, as my husband went to turn his phone around to show her she rolled her eyes didn't even look and shoved us through the door. Disgusting behaviour with a really nasty attitud. We will be making an official complaint to head office. This was the same case towards all customers trying to enter for lunch. No need what's so ever!!!

Drive-thru: Cold chips, a wait in the bays for a straightforward order and five delightful lads fighting in the car park throwing stones at each other, no sign of staff to move them on. Should have realised when the car park and drive thru were so quiet on a Saturday early evening.Will not be returning, this was a decent branch a few years back, not any more.

Staff always very pleasant but this has got to be the slowest fast food place ever !! So 9am Saturday morning, busy with folk wanting breakfast drive thru , 1 order point closed , queuing traffic and once you're in there's no way of getting back out , you're trapped) . Took about 15 minutes wait with irate drivers in front and behind . The rest of carpark not busy so probably not many customers inside. Breakfast at McDs is about the last remaining edible food now , the Big Macs are rank and other burgers dry and many orders wrong . Cmon McDs the rest of the world is going to surely you can keep us going with breakfast that we can get straight away .Once eventually got the food was good . But cmon stop the queues does my nut in

Avoid this place at all costs.The staff are incompetent.They stand around clueless.Ordered plain quarter pounder meal.It wasn’t plain had more stuff falling out it then on it and about 5 chips.Ended up out the window o the A1.Cheese melts were cold nacho cheese

Arrived Sunday morning around 7.40am to be turned away from the front door and told by a cleaner that there was no access to the restaurant. I was told to order through the app and they would deliver to my van in the car Park but the app wouldn’t work. My van was to big to fit through the barrier so I walked up to the drive through which was operating as normal and tried to place my order and walk through the drive through to collect my order but was told I couldn’t walk in the drive through so was refused my breakfast. Having driven for several hours with my plan to stop at Dunbar for my breakfast was disappointing to say the least. There was no explanation of any description why the restaurant service was unavailable which seemed very strange as the drive through was operating as normal although only if you had a vehicle that fitted through the barrier