The Office - Durango

Had dinner here Saturday night. One of the worst customer service experiences I've had in many years. The young woman who was my server (I think), would not eng... read more Had dinner here Saturday night. One of the worst customer service experiences I've had in many years. The young woman who was my server (I think), would not engage me, I had to flag her down each time I wanted to order a drink, appetizer, or meal. The expediter brought out an appetizer I didn't order, and forgot my drink order. When the appetizer I did order was brought out, no napkins or utensils were brought to my table. The lady bartender came by and I asked her for napkins utensils, and she blamed the server for not doing her job and threw some paper napkins down on the table. I finally got the diner I ordered and the bill after flagging down the server one final time. The food and drinks were alright, but the whole experience wasn't good. If you're in Durango down on Main, there are several other places to eat in this price range within walking distance you might try 1st. I think i would have gotten treated better at McDonald's.

Such a fun spot to grab a drink on MainAve. Drinks are amazing, live music and the service is great! read more Such a fun spot to grab a drink on MainAve. Drinks are amazing, live music and the service is great!

Upon a time, there were two competent bartenders behind the bar, making craft cocktails and pouring interesting beers. (Wine has always been a commodity product... read more Upon a time, there were two competent bartenders behind the bar, making craft cocktails and pouring interesting beers. (Wine has always been a commodity product. Local solo guitarists lent Western folk ambience. Yesterday's crooner, in contrast, amplified so that conversation was no longer possible. The quality of musicianship did not make up for the loss. Our server was also the bartender, which was offered as a reason why the second glass of water (there were two people, one glass took 30 minutes to arrive, and the second drink a few minutes more. The fact she was over stretched does not elicit sympathy or forgiveness like other, I was there for good drinks, good food, good service and good music, none of which we got. Ferrell, the busy bartender/server had a difficult personality too. She delivered pronouncements of what we could not do (order Calamari, which was only served next door used to do that all the time, and there's only one kitchen so what? (order from the happy hour menu, finally delivered to us after 45 minutes, 3 minutes before the happy hour closed . She apologized for slow drinks/slow food. Not a person I would care to encounter again. Now for the food: It's not the menu posted on line at the time of this writing. Instead, it is about 70% items which pass through the deep fryer: wings, potato nachos (sitting on fried potatoes , fries, onion rings, sweet potato fries, fried bacon fig bon bons your basic heart attack food. The hamburger was straight off the Sysco truck, cooked and presented competently. The location and idea of the place is solid but the execution and staffing a joke. Stay away. The place used to be crowded I think the word is getting out.

A fantastic historic venue to relax and enjoy; the live music is excellent. read more A fantastic historic venue to relax and enjoy; the live music is excellent.

We had a fantastic experience at the restaurant during our visit! The live music was delightful, with a talented gentleman playing all our favorite classic rock... read more We had a fantastic experience at the restaurant during our visit! The live music was delightful, with a talented gentleman playing all our favorite classic rock songs on his guitar. The atmosphere was excellent, and the burgers were absolutely delicious. We really enjoyed our time here, and the service was great, too. The drinks were also satisfying. Overall, a wonderful place to dine!