KFC - Dunn

#4 - Fast Food - Dunn, Chicken, Delivery Services
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KFC

KFC
3.6 / 5 (185 reviews)

Description

At this KFC location, customers have reported inconsistent food portions and frequent shortages of popular items such as chicken and sides, leading to frustration and longer wait times. While some praise the staff’s friendliness, particularly towards children and the elderly, management has been criticized for poor communication, professionalism, and handling of orders. Recent changes in leadership show signs of improvement, but many still caution about incomplete orders and lack of resolution when issues arise. The restaurant offers better accessibility compared to similar establishments, yet overall service and reliability remain areas needing significant attention to restore customer confidence.

Last update: 17.01.2026 from: Melanie

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★ 3.6 / 5 from 185 reviews
melanie-brooks-2
20.06.2024

The manager at the Dunn location Was not professional and is a scam artist. She lied straight to our face and Overcharged us for our meals. I recommend if you decide to go to this KFC to not take anything they say as legit because they will say one thing, and then they will do another. Do not recommend wasting your time at this establishment. Rude and unprofessional would go somewhere else.

sharon-walker-doctor-1
20.06.2024

Clean, fast and staff very polite

mike-caro-1
20.06.2024

KFC is a hit and miss at this location.It could be well cooked and palatable on one occasion and burnt and dry on another. The specials seem to have disappeared and the prices doubling.

nicola-mckoy-1
20.06.2024

Welll well, KFC is at it again. A typical dinner time mess. I go to KFC usually at night time around 6 to 10pm, and some nights are usually ok, but I do be missing items occasionally and then get the wrong chicken. I prefer original over crispy and usually get all dark meat.So on 2/19, a Monday night around 7pm..I go to KFC in Dunn, and guess what? They out of chicken, and it will be a 15 min wait. I don't blame the cook or workers. I myself blame the manager or supervisor on duty cause they should have caught when the chicken was running low. This is not the first for me and I know there are others out there. I did see prior time this happened, and the new Managment Team was brought in then everything was OK. Now it's starting again. When is this going to change? Is KFC known for the original Chicken, not biscuits and vegetables, for dinner. I usually do take out and spend $30-$50 a night. Please do something. If this location needs help then by all means..Please assist them.

diana-smith-beach249
20.06.2024

My food was nasty. The chicken was dark like it had been under a heat lamp, too long.I wished I had checked my bag before I left because I would've gotten a refund.The traffic was very congested so I didn't turn around to go back.This was my first and last time getting food from this location. I called the store to ask for a manager, but it was a fail...the call goes straight to voice mail.I wasted my money paid 21 .Never again. The owner needs to check on his or her store before they go out of buisness.

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