Arby's - Dunn
Arby's
Description
Arby’s continues to deliver tasty, well-priced food in a clean environment, with many praising its consistent quality and friendly staff. However, recent visits reveal a decline in service, especially during busy or late hours. Customers report rude and condescending behavior from some employees, long wait times, and order inaccuracies, with occasional shortages like roast beef. Staffing shortages seem to strain operations, affecting both speed and customer experience. While some appreciate the hard work of dedicated staff members, others express frustration over negative interactions and poor management. Overall, Arby’s food remains a strong point, though the service requires improvement.
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I went threw the drive threw an the girl that waited on me was rude I said thank you have a good day with a smile and got nothing back .
Terrible service. Unfriendly and condescending, telling me it was my fault they messed up my order when the real reason was because when I went to request something be left off my order, the person on the intercom had already gotten off or stopped listening, so there was no response, and when I pulled up and tapped on the glass to alert someone I had something else to tell them about my order, the people inside just looked at me like I was crazy and watched me until the lady on the intercom walked back to the window and finally opened it up. Upon telling her I had been trying to tell them I didn 't want certain items on my order, she quickly and rudely raised her voice and told me that NOW WERE GOING TO HAVE TO MAKE THE ORDER ALL OVER AGAIN! ....even though if they 'd simply opened the window when I first got to it and tapped on it, the wouldve had more than enough time to tell the cook that hey this order needs to be done a certain way.When I chose not to respond to her rude comment, she then slammed the window closed and upon returning with my order she slung it open and almost threw the bag into my car. I had to literally grab one of the sandwiches from flying out of the bag and then readjust it because it was just before dumping everything out into my lap.I will NOT be returning as this is NOT the first time this has occurred. Many of the interactions I have had with this manager/cashier/ whoever she is, have all been rude and condescending to me and several of my friends and family have said they experienced the same thing, but noticed that she does this only to certain types of customers. I.e. she 's racist as hell....if you 're white, be careful of going there because you will NOT be welcomed or treated equally at all, unless you 're lucky enough to come on a day when this ratchet girl isn 't there.
Menu
Chicken Sandwiches
Grilled Or Crispy Chicken Cordon Bleu$4.6Sandwiches
Beef'n Cheddar$3.6Roast Beef
Bacon Beef'n Cheddar$4.2Chicken Tenders
Menu PDF
FAQ
More information
QR-Code for the menu
