Glassworks - Dudley

Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Fish and Chips, Beef Burger, Southern Fried Hunter's Chicken Parking space: Plenty... read more Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Fish and Chips, Beef Burger, Southern Fried Hunter's Chicken Parking space: Plenty of parking Parking options: Free of charge parking lot

The food was excellent, portions were huge and I would highly recommend the dough balls!! The staff were very friendly and helpful. Also attended the quiz which... read more The food was excellent, portions were huge and I would highly recommend the dough balls!! The staff were very friendly and helpful. Also attended the quiz which was good fun. Parking: Lots of parking. Kid-friendliness: Kids food was good, especially the pizza Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Hamburger, Pizza Parking space: Plenty of parking Parking options: Free parking lot

When first arriving in the door, not a single member of the staff said hello or even smiled at us. We found a table and sat down to order food and drinks. We we... read more When first arriving in the door, not a single member of the staff said hello or even smiled at us. We found a table and sat down to order food and drinks. We went up to the bar to order and was told a 30-40 minute wait which was understandable considering it was a busy Sunday afternoon. After waiting 30 minutes for food, we asked a waiter how much longer of a wait it was going to be. She went into the kitchen to check then came back to us and said she didn’t know what food we were talking about and couldn’t find our order. We then relaid our order back to her and she went back to find out what was going on, 5 minutes after this she returned with our food. I had the halloumi fried which were rubbery due to the fact they had been over cooked. The lady sorting the tables out, I believe her name was Carole made me feel uncomfortable multiple times whilst eating my food as it was clear she was stressing over tables and bookings due to arrive. She walked past the table I was sat on, as she was stood a step away from me she gave me a dirty look and then went onto look at her watch. I understand the concept of it being busy. However, when you have a paying customer sat eating food a certain level of polite manors is expected especially within the hospitality industry. She made it quite apparent multiple times she wanted people off the tables they were on so they could be used for bookings. I understand people have booked in but the people already sat on those tables have already put so money in the till. I found that whole situation quite rude. Other than that the main course was okay. We then went onto order desserts there was an additional 20 minute wait for desserts which again was expected so is fine. However within that wait time 9 members of staff walked past the table in multiple directions and continued to ignore the empty plates and glasses stacked in the middle. When the desserts arrived this is when the waiter took the empty plates after she put down the new ones. When trying to eat my dessert, the salted Carmel chocolate brownie was still solid and the base was basically still frozen so wasn’t edible. In the whole 2 hours I was sat in the premises not one staff member spoke to me or the person I was with or asked about the food or anything. Considering the glassworks has just gone through a refit you would think the staff and the service would be better, if I wanted a poor service I would of taken myself to a Wetherspoons and spent less money Price per person: £20–30 Food: 1 Service: 1 Atmosphere: 3

Price per person: £20–30 Food: 4 Service: 5 Atmosphere: 5 Recommended dishes: Pudding, Beef Burger read more Price per person: £20–30 Food: 4 Service: 5 Atmosphere: 5 Recommended dishes: Pudding, Beef Burger

Food is as lovely as always. staff are very friendly and just generally a great atmosphere Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended... read more Food is as lovely as always. staff are very friendly and just generally a great atmosphere Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Gammon Steak, Fish and Chips, Pudding, Pizza