Faraday's - Dudley

We stayed 3 nights at the hotel and had a meal every evening. Two nights there were 4 adults and 2 children and one night 7 adults and 2 children. The service and staff were excellent and couldn’t have been more helpful. The food is fairly standard which was fine for us all and reasonably priced.

Could not fault the food at all. As a local couple we will definitely be coming back Staff were exceptional everyone of them

The restaurant was quite busy for a Monday, but I waited over 90 minutes for a cheeseboard. When I chased after about 50 minutes, I was told by the supervisor that they were working on it. The supervisor later came and asked if it was the burger I had ordered, even though I had confirmed it was the cheeseboard. After waiting for 90 minutes, I went to the bar and canceled my order. However, a staff member informed me that they couldn't refund me and I would have to see reception. This was a disappointing customer service experience. The only positives were the lady behind the bar who tried her best to help in a courteous manner, and the guy on reception who handled the situation professionally. Overall, it was a bad experience for a simple cheeseboard order.

Another lovely return visit to enjoy the relaxing surroundings , delicious food and wonderful service given in the Restaurant. Beth was outstanding as usual and her team were all hardworking and to hand with any issues or questions you have . Which is why when travelling from Somerset we always stop here for food . The smiles and service received is outstanding and they are a credit to the company . Beth , you are a breath of fresh air and thank you for looking after us .. Well done to all the team x

I went to this restaurant for a casual drink with friends after a workout at the gym. We were served by Trudy, who was very pleasant and efficient. She had great customer interaction and even brought us nuts and snacks to enjoy with our drinks. Highly recommended.