Kfc - Dubuque

Extremely slow and poor customer service. If you enjoy being ignored and waiting a long time, this is the place for you. Even when the staff has your food ready... read more Extremely slow and poor customer service. If you enjoy being ignored and waiting a long time, this is the place for you. Even when the staff has your food ready on the counter, they won't hand it to you and instead focus on fixing the monitor right next to your meal. Truly terrible customer service.

The drive-thru service was very fast, and the food was delicious. read more The drive-thru service was very fast, and the food was delicious.

At KFC, we waited 20 minutes just to place our order, and it took another 45 minutes for our food to be prepared. You would expect the meal to be hot after such... read more At KFC, we waited 20 minutes just to place our order, and it took another 45 minutes for our food to be prepared. You would expect the meal to be hot after such a wait, but it was only lukewarm. With so many other food options available, there’s little reason to return. Despite requesting ketchup when ordering, we had to flag down a dishwasher to get some. The KFC menu needs improvement in both service speed and quality.

I was quite disappointed with the chicken pieces I received; they were much smaller than I anticipated for the price I paid. It appears that the quality has not... read more I was quite disappointed with the chicken pieces I received; they were much smaller than I anticipated for the price I paid. It appears that the quality has noticeably declined.

The staff at this restaurant is exceptionally friendly, and the food is fantastic! I ordered the $6 box, and it was excellent. read more The staff at this restaurant is exceptionally friendly, and the food is fantastic! I ordered the $6 box, and it was excellent.