Kfc - Dubuque
Kfc
Description
At this restaurant, patrons face considerable challenges, notably slow and disappointing customer service. Many have experienced long waits—up to 45 minutes for orders—and neglected attention from staff, who seem more focused on their meals than on assisting customers. Compounding these issues, the menu features high prices, particularly for portions that feel meager. Although some diners have found the food occasionally hot and fresh, disappointment looms with the recent removal of popular items. Ultimately, with numerous culinary options available, many diners are unlikely to return following such frustrating experiences.
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Feedback
Extremely slow and poor customer service. If you enjoy being ignored and waiting a long time, this is the place for you. Even when the staff has your food ready on the counter, they won't hand it to you and instead focus on fixing the monitor right next to your meal. Truly terrible customer service.
At KFC, we waited 20 minutes just to place our order, and it took another 45 minutes for our food to be prepared. You would expect the meal to be hot after such a wait, but it was only lukewarm. With so many other food options available, there’s little reason to return. Despite requesting ketchup when ordering, we had to flag down a dishwasher to get some. The KFC menu needs improvement in both service speed and quality.
I was quite disappointed with the chicken pieces I received; they were much smaller than I anticipated for the price I paid. It appears that the quality has noticeably declined.
Menu PDF
More information
QR-Code for the menu
