Casey's - Dubuque
Casey's
Description
**Restaurant Review: A Mixed Bag of Service and Satisfaction**
Visitors to this eatery have encountered a range of experiences, highlighting both excellent food and disappointing service. While many praise the pizza for its generous toppings and freshness, customer service has been inconsistent. Some patrons report rude interactions and mix-ups with their orders, though there are commendable instances of staff rectifying mistakes with kindness and extras. The clean environment and friendly demeanor of certain employees shine through, making it a spot worth trying. However, employees may need training to ensure consistent service, particularly during busy hours. Overall, the restaurant shows promise if issues are addressed.
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Feedback
It's Casey's. The pizza is greasy and everything seems a bit overpriced, but it's good enough that I keep coming back.
I experienced a pizza mix-up at the restaurant, but they resolved it immediately. Knowing that I live quite far away, they not only gave me the correct pizza for free but also let me keep the incorrect one. While I waited, they offered me a complimentary drink and some coupons. Despite being a busy day for them, they truly valued my time and made an extra effort to provide excellent customer service. I really appreciated their kindness and attention!

