Casey's - Dubuque
Casey's
Description
**Restaurant Review: A Mixed Bag of Service and Satisfaction**
Visitors to this eatery have encountered a range of experiences, highlighting both excellent food and disappointing service. While many praise the pizza for its generous toppings and freshness, customer service has been inconsistent. Some patrons report rude interactions and mix-ups with their orders, though there are commendable instances of staff rectifying mistakes with kindness and extras. The clean environment and friendly demeanor of certain employees shine through, making it a spot worth trying. However, employees may need training to ensure consistent service, particularly during busy hours. Overall, the restaurant shows promise if issues are addressed.
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Feedback
Best Caseys in town. Great staff. Management is very nice! Store is always clean. I recommend this to all.
There was a pizza mix-up and they fixed it immediately knowing that I live so far away, they gave me the one free plus the right, and while I waited for them to take care of me with a free drink and coupons. It was a busy day for them, but they made the best of my drive and time, and it was very appreciated and went beyond and beyond in customer service!
Really good pizza! I do wish that they offered green olives as a topping choice. Also, when I order online, I immediately get an email confirming my order estimated pickup time...it would be nice if their ordering system generated another email when the order was ready for pickup...just a suggestion...
It's Casey's. The pizza is greasy and everything seems a bit overpriced, but it's good enough that I keep coming back.

