Dunkin' - Dracut

I placed an order through the app for pickup, but it turns out only the drive-thru was open, and there was no indication of that in the app. I ended up waiting... read more I placed an order through the app for pickup, but it turns out only the drive-thru was open, and there was no indication of that in the app. I ended up waiting in a long line at the drive-thru.

The drive-thru service was excellent and efficient. The staff were very professional and polite. read more The drive-thru service was excellent and efficient. The staff were very professional and polite.

The cold brew was only half full, and the hashbrowns tasted like cleaning products. They gave us sausage, egg, and cheese instead of bacon, egg, and cheese. Add... read more The cold brew was only half full, and the hashbrowns tasted like cleaning products. They gave us sausage, egg, and cheese instead of bacon, egg, and cheese. Additionally, the girl at the drive-thru window had a rude attitude.

Just went there for a coffee and muffin. The coffee was fine but the guy at the window had no customer service. Gave me a dirty look when I even looked at my co... read more Just went there for a coffee and muffin. The coffee was fine but the guy at the window had no customer service. Gave me a dirty look when I even looked at my coffee. And when you open the window to hand me my card he yelled at his coworker, WHAT! Instead of saying something like have a nice day or something like that. It's not even 6:30 in the morning yet, maybe try smiling

Older manager was screaming at her employee, could see tears in employees eyes . Was a young girl don’t think that is appropriate especially in front of custome... read more Older manager was screaming at her employee, could see tears in employees eyes . Was a young girl don’t think that is appropriate especially in front of customers. Feel bad for the workers there . Decaf coffee always cold . Wouldn’t go there workers never look happy and manager is a verbal abuser to her employees.