Dunkin' - Dracut

There has been such a positive transformation in customer service at this location over the past month! The change in management has truly revitalized this stor... read more There has been such a positive transformation in customer service at this location over the past month! The change in management has truly revitalized this store. Keep up the excellent work!

In my opinion, the service isn't great. While the drive-thru is always quick, going inside usually means a wait. However, the food is always prepared correctly... read more In my opinion, the service isn't great. While the drive-thru is always quick, going inside usually means a wait. However, the food is always prepared correctly and meets my standards. The atmosphere tends to have quite a few complaints as well.

These people hate their job. Someone needs to hire happy poeple. The guy talked to me poorly, adversarly way when i was just trying to order. I get it retail is... read more These people hate their job. Someone needs to hire happy poeple. The guy talked to me poorly, adversarly way when i was just trying to order. I get it retail is hard. The owner/manager needs to go in here undercover and see whats going on. Good luck

I am 12 read more I am 12

I mobile ordered food, and was told they do not cook food at this location sometimes. I asked for a refund and was told they were unable to do that. I contacted... read more I mobile ordered food, and was told they do not cook food at this location sometimes. I asked for a refund and was told they were unable to do that. I contacted support who had the franchisee reach out to me. He told me to print out his email and bring it to his staff so they could fix the drink order . Probably never using this location again.