Applebee's - Dothan

I can hardly put into words how awful my experience was at this restaurant last night. When we asked for David as our server, we were told he wasn’t available a... read more I can hardly put into words how awful my experience was at this restaurant last night. When we asked for David as our server, we were told he wasn’t available and that we would have to settle for someone else. We come to this place nearly every weekend and usually have David as our server, or we sit at the same table if the bar is crowded. Unfortunately, Andrea was very rude and clearly needs more training in customer service.

I just left Applebee's feeling quite disappointed with my experience. When we arrived, the host informed us that there would be a 25-minute wait for a table, de... read more I just left Applebee's feeling quite disappointed with my experience. When we arrived, the host informed us that there would be a 25-minute wait for a table, despite the fact that the restaurant was mostly empty. Shortly after, three individuals walked in, who I later learned worked at Piggly Wiggly. The host told them the same wait time, but then seated them before my son and me at a table in the bar area. This struck me as poor customer service; it's frustrating to be told there’s a wait only to see others being seated ahead of us. I understand that many restaurants are dealing with staffing issues, but that doesn’t excuse the inconsistency in service.

The service at the bar was alarmingly slow; it felt like my cocktail order had been neglected. I had to get the hostess involved to check on it for me. There wa... read more The service at the bar was alarmingly slow; it felt like my cocktail order had been neglected. I had to get the hostess involved to check on it for me. There was only one waitress managing the entire restaurant, which probably contributed to the delays. As for the food, it was disappointing at best, with most dishes served barely warm. My mac and cheese was actually cold, and the cheese wasn’t melted properly. Overall, I ended up eating very little and took the rest home. If I'm in Montgomery again, I wouldn't choose to eat here. On a positive note, my waitress was polite and handled the situation well, given the circumstances.

My food was good and so was my drinks and service! read more My food was good and so was my drinks and service!

My husband and I visited tonight for Veteran's Day and were warmly welcomed at the entrance. They inquired if either of us were veterans, and my husband receive... read more My husband and I visited tonight for Veteran's Day and were warmly welcomed at the entrance. They inquired if either of us were veterans, and my husband received a special treat as a token of appreciation.