Reviews
What User likes about Pollo Tropical:
At home. Food is extremely good. Finger lick chicken is baked for perfection. Had a pineapple too... The disadvantage of this Pollo Tropical is that it is underaffected for the demand of its site. I waited about 40-45 minutes for my food. View all feedback. What User doesn't like about Pollo Tropical:
I have to say their ads look so much better than the food you get! Both items we ordered were very different than the pictures inside on the counter when ordering. The new wings? Forget it, they're pigeons! My order was waiting for an article. When I mentioned it, they offered to replace everything. They did it, they took it behind the front counter, put it in a new basket and brought it back. I'm done with them! View all feedback.
Reviews from various websites
The menu offers healthy, fresh, and exceptionally tasty dishes—likely items you haven't tried before or haven't had in ages. It's just a minute's drive, and the...
read moreMy wife likes this place, so we decided to stop by. It’s very clean, and the staff is polite and professional. She really enjoyed her meal. When I got home, I g...
read moreI must say, their advertisements are far more appealing than the food we received! The two dishes we ordered looked nothing like the pictures displayed on the c...
read moreMy recent visit was not busy (Il) and the food was good. However, I was very disappointed that the chain apparently removes the sauce and the fastening bar duri...
read moreAt home. Food is extremely good. Finger lick chicken is baked for perfection. Had a pineapple too... The disadvantage of this Pollo Tropical is that it is under...
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read moreI had a terrible experience at this restaurant. The cashier was rude and didn't want to give me my change. I used the car pickup service today, Monday, June 26t...
read moreIf only the food at Pollo Tropical weren't so good, I would never return to this restaurant. The service was terrible; the man at the drive-thru yelled at me ju...
read moreI ordered a steak chimichurri platter, but I ended up with a burnt chicken platter instead. They always seem distracted and often make mistakes with orders. The...
read moreThe food is good but the service is terrible. Every time I go there they are rude and they get my order wrong.
Why is customer service so bad? Why are the employees and mangers upset about extra cilantro garlic sauce, that I stated several times I will pay for? Selene wa...
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