Chipotle Mexican Grill - Decatur

Their location causes them to have a challenge with the homeless. The begging outside before and after your meal is bad but when someone walks up to you as you'... read more Their location causes them to have a challenge with the homeless. The begging outside before and after your meal is bad but when someone walks up to you as you're eating to ask for some food? Not interested in that being a part of my family's dining experience. Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 1

I placed a catering order and arrived at the designated pickup time, only to find it wasn’t ready. There was no phone call or heads-up that they were running be... read more I placed a catering order and arrived at the designated pickup time, only to find it wasn’t ready. There was no phone call or heads-up that they were running behind, and no apology or acknowledgment when I arrived. Completely unprofessional. It’s especially disappointing because we regularly order catering from various Chipotle locations, and this is the first time the service has been this poor. The delay caused me to be late for an important meeting. Unfortunately, I won’t be using this location for catering again. Service: Takeaway Service: 1

Just found my receipt and got completely pissed all over again. When asking the cashier for salad dressing, to my surprise she dropped it in the bag without clo... read more Just found my receipt and got completely pissed all over again. When asking the cashier for salad dressing, to my surprise she dropped it in the bag without closing the lid. This caused a really big nasty orange sauce mess. Even noticing some on my sleeve once home. She offered no courtesy or anything and it was clearly as result of her carelessness. Disgusting! Food: 2 Service: 1 Atmosphere: 1

Every single time I come here it?s terrible customer service. my receipt says ?ashley ? the person who checked me out also made my food so i?ll assume that?s th... read more Every single time I come here it?s terrible customer service. my receipt says ?ashley ? the person who checked me out also made my food so i?ll assume that?s their name although literally the exact same thing happened last time I came in with anotheremployee . come in. I ask for veggies on my tacos she says ?no we don?t have any? refuses to allow me to wait for the nextbatch and also refuses to walk 5 steps to the to go station and get veggies. so sorry just no veggies. next I get to the secondpart I ask for pico de gallo she says no we don?t have any. I say ok. well. i don?t mind waiting for the next batch (cos at thispoint why am I even here if I can?t even eat what I want she says no it?s gonna be another 20 minutes before they even makemore. all while the to go station 5 steps away is fully stocked with all the ingredients. I guess the employees are just trainedto say no no no to the customers instead of putting in an extra 5 seconds of work to fulfill an order. it?s crazy cos I was inhere paying with a voucher for a free meal I got because of the last time I came and received terrible service just for it tohappen again. they really care.

I?ve lived in Decatur 10 years but this was my first time visiting this Chipotle because there are so many delicious local restaurants nearby. This will also be... read more I?ve lived in Decatur 10 years but this was my first time visiting this Chipotle because there are so many delicious local restaurants nearby. This will also be my last time visiting. We visited at 5pm on a Wednesday and waited in line 20 minutes. Itdidn?t move for the first 10. Then when we got to the front there were no black beans, no grilled vegetables, no guacamole andjust the last dribbles of chicken. It was the saddest, most disappointing Chipotle bowl I?ve ever had that I still had to payfull price for even though they didn?t half the things I wanted to put on it. Never again.