Tim Hortons - Dearborn

Delivery Services, Coffee & Tea, Breakfast
Menu
Full menu with pictures, prices and categories.

Tim Hortons

Tim Hortons
3.1 / 5 (1739 reviews)

Description

Nestled in the metro Detroit area, this Tim Hortons location presents a mixed bag for patrons. While some enjoy the renowned Iced Capps and friendly drive-thru service, others lament the frequent inconsistencies and troubling operational issues. Complaints about slow service, missing menu items, and a lack of essential supplies like cup holders and condiments paint a challenging picture. Despite recent management changes, dedicated staff, though few and often new, seem committed to improving customer experience. Guests are left hoping for better reliability as they navigate the fluctuating service during visits to this popular coffee chain.

Last update: 17.01.2026 from: User

Feedback

★ 3.1 / 5 from 1739 reviews

I have found that this Tim Hortons location in the metro Detroit area consistently serves the best and most delicious Iced Capps compared to other locations. The drive-through staff is friendly and provides good service. Although it may appear closed at times, it is not, which can be misleading but amusing.

I'm here several times and they're under servants. went once the drive up and waited a few minutes and no one answered and had to order inside. here a few times more and the place was closed an hour earlier, but the drive thru was kept open. today they were out of bagels. it always seems to be something. also heard that they are under new management and that a few employees came out from some reason as a result. the few who work here that arnt brand new seem polite and reliable.

Even after they reopened, it was the slowest service I have ever experienced. Despite there being no other customers at the drive-thru window, I waited for ten minutes before eventually giving up, as no one acknowledged my presence.

Superior coffee pastries and breakfast sandwiches as dunkin donuts mcdonalds or wendys.

The customer service at this restaurant was lacking, with several mistakes in our order. The workers were rude and sarcastic, and one even claimed to be the manager.

More information

Suggested nearby restaurants.