McDonald's - Daventry
McDonald's
Description
In recent visits to a local McDonald's, patrons have expressed considerable frustration over declining food quality and service. Complaints highlight delays in order fulfillment, cold meals, and incorrect orders, leading to dissatisfaction and suggestions to switch to other locations. Additionally, a specific manager's lack of customer service skills has drawn criticisms, as interactions often felt disrespectful. However, amidst these negative experiences, one staff member, Lauren, stood out for her friendly demeanor and dedication to correcting mistakes, enhancing the overall experience for loyal customers. It appears a mixed bag lies ahead for this establishment.
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Feedback
Get breakfast every day. Exactly the same order every day. Some days charged £8.87, some days £9.67. queried at payment window. Response was do you order different things......no exactly same ...... Do you use app......no order at drive through......don't know then, maybe the prices have gone up.....no just charged more on random days. Don't know then. Asked same question at collection window. ......sorry, don't know......you will have to talk to manager .....when they are here! NOT IMPRESSED. Need to get your act together, and maybe look at some sort of staff training and consistency in pricing.
The restaurant's customer service was very poor and there was a lack of attention to food safety when it came to allergies. Despite requesting no salad and no sauce, the wrap still contained cucumber and mayonnaise. The manager insisted that it was my responsibility to check the order before leaving, but it was a drive-thru so it was difficult to do so. When I returned the food, the manager acted like she was doing me a favor and conveniently did not have contact information for the area manager.
I don't understand how this branch is still open, the stuff are always clueless, they cancel our orders on their app and too lazy and ignorant to answer their phone. I think it's about time Daventry brings in a better alternative.
Thank you for donating Happy Meals to the volunteers working on the street art project at the Yeomanry subway in the Grange Estate, Daventry.
