Wendy's - Dacula

We ordered four meals: two bacon jalapeño, one chicken, and one bacon classic. My total was about $39, so I paid with a $40 bill. Overall, the food was enjoyabl... read more We ordered four meals: two bacon jalapeño, one chicken, and one bacon classic. My total was about $39, so I paid with a $40 bill. Overall, the food was enjoyable until my sister bit into her jalapeño meal and found something raw, which she had to spit out into a napkin. She also discovered a piece of hair in her food. The service was decent, but I think the staff should keep their hair tied back instead of letting it hang loose.

The hamburgers and fries were decent, but the service was terrible! Despite being nearly empty, we still had to wait. There were also five cars behind us. It fe... read more The hamburgers and fries were decent, but the service was terrible! Despite being nearly empty, we still had to wait. There were also five cars behind us. It feels like the level of service and quality at many restaurants has really declined. I won't be returning.

Huge Salad. Started moving things around and underneath the cheese and tomato?s was bad lettuce, slimy. Luckily I got the taco salad so I ate the chili.... adde... read more Huge Salad. Started moving things around and underneath the cheese and tomato?s was bad lettuce, slimy. Luckily I got the taco salad so I ate the chili.... added the sour cream. It was chucky!! Nasty! So glad I spent on a rotten salad.

A few weeks ago, my father and I decided to stop by for lunch. When we arrived, we found the door locked. After heading back to our truck, another customer appr... read more A few weeks ago, my father and I decided to stop by for lunch. When we arrived, we found the door locked. After heading back to our truck, another customer approached the door and found it open. It was well past noon, so I wasn't expecting that. Perhaps it was just an oversight, I thought. Once inside, we asked the manager, a Hispanic woman, if they were open. She replied, “I don’t know what you’re talking about?” We brushed it off, hoping for a better experience when we returned a few days later. Unfortunately, that visit was even more disappointing. I noticed there was no soap in the restroom—how were they washing their hands? When I stepped out and asked the same manager about the lack of soap, she sarcastically replied that they didn’t have any. I then inquired about hand sanitizer, and again she said no. However, I noticed a hand sanitizer station right by the exit as I was leaving. It seems this restaurant is hiring staff who are not prepared to be hospitable or provide good service. I understand that times are tough, but who would want to keep coming back with rude and unprofessional employees? The place was also quite unkempt, with napkins and paper scattered everywhere, dirty tables, and a messy area where the straws and cup lids were kept.

I pulled into the drive-thru at around 8 PM, but by 8:15 PM, the same car was still in front of me. I chose to circle around and park, only to find that the din... read more I pulled into the drive-thru at around 8 PM, but by 8:15 PM, the same car was still in front of me. I chose to circle around and park, only to find that the dining area was closed. Since we were just ordering Frostys, it wasn't a major issue. I suspect they were short-staffed, which might account for the delay. It could be beneficial for them to improve their communication system. Aside from this incident, I've generally had positive experiences at Wendy's.