Flaming Grill - Dacorum
Flaming Grill
Description
Despite some negative feedback, this restaurant has its loyal customers who praise the delicious food and exceptional service. Some have had disappointing experiences with online orders, unapologetic staff, and missing items. However, the majority rave about the fresh and satisfying menu options, especially the fried chicken. The owner's dedication to customer service is evident, and despite some inconsistencies, many will return for the quick delivery and tasty dishes. The varied menu options and commitment to quality have the potential to make this restaurant a top choice in town.
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Feedback
It's not surprising that this restaurant has such negative reviews. I placed an online order and paid, only to receive an email stating that they didn't have my address. They eventually called back, but then failed to answer when I tried to reach them. Thankfully, I managed to stop the payment with my card. What a disaster!
I typically try to find the positive in every situation, but this experience was extremely disappointing. The food took a long time to arrive without any apology, and the milkshake machine was out of order. Rather than replacing the item or reaching out to me beforehand, they simply refunded me in cash. The food was cold and soggy, and I was worried about the cleanliness and safety, especially during this pandemic. It was a waste of money and I was very let down. The food was so bad that I couldn't even eat it. I'm sorry to say, but it was a very unsatisfactory experience.
They get the orders wrong and missing items they say to the delivery men, and they do nothing to replace the items, as I was a regular customer I expected they also replace missing coks on my next order, but nothing stolen if. I did it to them so I would no longer command them to be kidding me
The food quality at this restaurant is excellent. I have tried the burger and it is outstanding. The kofta wrap and peri wrap are also delicious. They primarily focus on delivery orders, so it may take some time to receive your food due to having only 2 drivers working constantly. I highly recommend placing an order for pickup to avoid any delays. Overall, the food here is really good.
