Jack's - Cullman

What a waste of money Biscuit tasted and felt like it was made a week ago. Even the gravy didn't help First time ordering hash browns DISGUSTING!! COLD GREASE C... read more What a waste of money Biscuit tasted and felt like it was made a week ago. Even the gravy didn't help First time ordering hash browns DISGUSTING!! COLD GREASE CHUNKS!! Don't waste your time or money Back to Hardee's for me Oh and I can't forget the rudegirl doing drive thru As I pulled up her back was to me and she was hiking up her pants (not a view anyone wants to see) butextremely rude person Pretty much threw my food at me and slammed the window shut Avoid this place if possible but definitely donot order the hash browns

At drive thru I asked for 4 ranch cups. Didn?t receive any of them so I went in to let them know that they forgot them and I wanted them. I believe it may have... read more At drive thru I asked for 4 ranch cups. Didn?t receive any of them so I went in to let them know that they forgot them and I wanted them. I believe it may have been the shift manager because he was in a different shirt than the rest told me that he putthem in the bag so I rechecked and didn?t find them. So I brought the whole bag in and said they weren?t there and he proceededto call me a liar and argue with me about ranch. Then other crew members started laughing making fun of the situation. The onlynice one was the sweet girl who was working drive through who gave me the ranch. Possible manager could have just given me theranch without calling me a liar and went about his day but instead argued with me over ranch which is very unprofessional.

The food was disappointing; I barely took two bites of my burger before deciding to give the rest to my dog. The person who took our order and payment was lovel... read more The food was disappointing; I barely took two bites of my burger before deciding to give the rest to my dog. The person who took our order and payment was lovely and very kind, but the staff member who handed us our food didn’t say a word and didn’t even acknowledge my thank you. Overall, I would rate the experience as follows: Food: 2, Service: 1, Atmosphere: 2.

This morning, I chose to wait in the drive-thru for over 20 minutes, but unfortunately, the food I received was disappointing. The gravy, eggs, and grits were c... read more This morning, I chose to wait in the drive-thru for over 20 minutes, but unfortunately, the food I received was disappointing. The gravy, eggs, and grits were cold, my bacon was supposed to be well done but came out barely cooked, and what was labeled as Strawberry pie turned out to be Apple instead. I had stopped ordering the hash rounds because they often arrive undercooked and greasy, to the point where the oil seeps through the bag during my short three-minute drive home. It’s clear that the attention to order accuracy at the West Point location has declined significantly. While I understand I’m just one customer and my frequent visits (4-5 times a week) may go unnoticed, I’m considering taking my business elsewhere. I hope they can make improvements in the future so I can return to supporting my local Jack's.

The service was quite disappointing; however, they made up for it by delivering our correct orders and providing complimentary extra sauces and popcorn salt. Ov... read more The service was quite disappointing; however, they made up for it by delivering our correct orders and providing complimentary extra sauces and popcorn salt. Overall, it was an acceptable experience, and I might think about eating here again, but the unbelievably high calorie counts are a concern—not to mention the sodium levels!