Pi Alley Parking Garage - Crossing

Nice attendants! Nonsensical, unethical, shady “policies.” Do not park here. n nI parked here regularly for work and had an account through their mobile application. The exit gates can be finicky with the bluetooth app, but normally attendants are there to assist and would do so happily. n nYesterday, a gate error wouldn’t allow the exit gate to open for me. When I asked the attendant to open the gate and gave him my phone, evidencing the fact that I’d just been charged and marked as “exiting” in the app, he demanded I write down my personal information on a spare ticket “to confirm.” n nWhen I said I was uncomfortable writing down my info, which is already supposedly safely stored in my account on the app, I was told I could not leave. He refused to open the gate. Again, my phone and the app showed clear as day that I had just “exited” one minute prior and had been charged appropriately. n nThe attendant then called his “supervisor,” showed me his phone screen ? , and doubled down that in order to leave I needed to write my personal information on a spare ticket. The gate was not opened until I called the police. n nOn top of that, I was charged $100 upon “exiting” because they have a lovely little policy to “top up” your balance whenever it falls below $50 when daily parking costs $35. This practice serves only to collect extra money from customers who then lose any remaining funds when they stop parking at this dump. n nUpon emailing “mobile support” to close my account and have the unused balance of $131.40 refunded, I was refunded the $100 charge but told I could not be refunded the remaining outstanding balance. Funny how their “top up” policy results in this convenient little issue when closing an account. n nI was also informed that the incident had been “investigated” and that this was my fault because the “app customer usage procedure was not followed correctly” because I clicked Exit while another truck was waiting to pull past the gates in front of me. I’ve since requested this procedure document and haven’t received it, shocking. Regardless of how the gate error occurred, a customer with evidence of proper payment should be allowed to safely exit an establishment without writing her phone number on a spare ticket. n nThe “manager” or “supervisor” or “mobile support” tends to respond to any negative reviews here, blaming the customers for their poor experiences. So I figured I’d lay it all out there. Best of luck trying to twist this one, I’m sure your true character will continue to shine on through. n nOh, and the elevators are consistently out of service and have been for several months. You’d think the extra funds from being “unable to refund” an account would at least be directed to maintenance.

The process for purchasing parking online and using their system to get in and out was very simple and user friendly.The elevators are on the cramp side.

I just love this place. Great downtown lunch option.

Got scammed by the place. I stayed less than 10min (their grave period because I wanted to get out). He yelled at me, slapped my phone and forced me to pay $14 for 6min.

I found the app to scan on entry and exit to be easy to use. The garage is convenient to the downtown area. And they have 24 hour security monitoring it.