Wendy's - Crestview
Wendy's
Description
This Wendy's location delivers a split experience: friendly, efficient staff and quick, accurate service can turn out clean, satisfying meals and loyal customers, while inconsistent food temperature, occasional soggy items, and lapses in cleanliness or professionalism undermine reliability. It’s a convenient late‑night option for iced treats when others close, but improving quality control and basic customer service would raise the overall experience.
Images
Feedback
The staff was friendly and efficient, and the service was prompt. The portion sizes on the dollar menu were quite small, but I actually preferred this dollar menu, as it offered better options.
They got my order wrong. The drive thru guy was borderline hostile and wouldn't acknowledge my thank you. I question myself every time I eat here. Why do I go here?
Not impressed with my first visit to this location. Table was dirty, fries were soggy, nuggets just barley warm. Bathroom out of paper towels. Wasn't busy and they had plenty of staff standing around. Food came quick, but you see from the picture why it was so quick. Work on quality, not speed.
My husband and I were ready to give up on Wendy's. By chance, we decided to try this place, and I'm so glad we did! You've gained a loyal customer in me at 45 years old. I've been eating at Wendy's for so long, but this place is clean, welcoming, and the food is excellent!
Cashier was extremely unprofessional and barely spoke entire syllables during entire transaction. First words he spoke to me and my family when he walked upto register was yeah? . Leaned against wall during interaction and his demeanor while taking an order from us was so very nonchalant. I understand lack of quality workers these days, but a bare minimum of customer service should be expected. As a business operator it is disheartening that this accepted these days when businesses are fighting for every dollar in declining economy.
