Krystal - Covington

Missed these so much, but service was not what I'm accustomed to. Never understood until now, my grandmother would say you can taste the person's feelings in ho... read more Missed these so much, but service was not what I'm accustomed to. Never understood until now, my grandmother would say you can taste the person's feelings in how they cook the food. That was the perfect description. Hence the 3 stars

Manager there was absolutely nasty, cursing, saw the employees trying to keep up but continued on her phone. The restaurant was disgusting, absolutely disgustin... read more Manager there was absolutely nasty, cursing, saw the employees trying to keep up but continued on her phone. The restaurant was disgusting, absolutely disgusting. I did order but after seeing the employees and seeing/hearing the manager, I requested a refund. The manager of course had no words. We will never come back to that location and probably never come back to a Krystal?s. I previously worked for Krystal?s back in the day and it was an absolute shame to see this location in such disarray. I highly recommend not consuming anything from this joint until they get better management there. How they have a ?B? rating is beyond me from the health department.

My husband called to confirm what time this location closed. He was told 1am so he said he was on his way to get some food. The employee said ok sweetie. My hus... read more My husband called to confirm what time this location closed. He was told 1am so he said he was on his way to get some food. The employee said ok sweetie. My husband arrives and was greeted in the drive thru. He went to order and was told the grills were closed. He then said he was told they were open. The employee confirmed that they were open. My husband responded asking how are your grills closed if you are still open? She said the owner wants the employees out by 1am and the grill is covered in chemicals. It wasn't even 12:30am and the employees have shut down the grill which means no food can be served. Time to get new employees that will work or time for the owner to reassess whether or not to have a restaurant. You cannot run a restaurant if you close down your kitchen almost an hour before closing.

If I had the option to give zero stars I would, but the lowest I can go is one. Came to Krystal?s tonight to get my boyfriend?s dad dinner and we couldn?t get a... read more If I had the option to give zero stars I would, but the lowest I can go is one. Came to Krystal?s tonight to get my boyfriend?s dad dinner and we couldn?t get any service at the speaker. We waited over 5 minutes before pulling around to the window. Twoemployees looked at us through the window and both vanished to hide from us so we would leave and they didn?t have to serve us.We spoke up asking could we get service and nothing. You can hear them talking to each other but not towards us. After aboutfive minutes we took off. It was ridiculous! Krystal?s is THE WORST fast food in Covington. I have not ate here in years due tothe poor service that has yet to be resolved! The employees and managers are rude, show no hospitality, and honestly would dothe world a favor by being unemployed. I really hope corporate sees this review and fires EVERYONE so they can try to build backa better reputation for their business!

2 women were running this place. Alone. Mainly one black woman. But the white lady was nice. Not what I was expecting. But considering they had nobody working i... read more 2 women were running this place. Alone. Mainly one black woman. But the white lady was nice. Not what I was expecting. But considering they had nobody working in there.. I was truly impressed by the older black woman. Very kind. And veryoverwhelmed, bless her. But the food was correct and yummy