Whataburger - Conroe

I waited curbside for 25 minutes when the app said my food would be ready just 6 minutes after placing the order. When I went inside to find out what was causin... read more I waited curbside for 25 minutes when the app said my food would be ready just 6 minutes after placing the order. When I went inside to find out what was causing the delay, I was informed that they were out of some items from my order. Unfortunately, no one had come outside to let me know, which could have allowed me to change my order. I ended up having to request a refund through their online customer service, as they apparently can't process refunds in-store. This practice is unacceptable. The slow service at this location has been a recurring issue for years, and this experience was the last straw for me. I will no longer be visiting this restaurant and won't be using the app for ordering again.

This Whataburger is the worst I've ever visited. Normally, I don't write reviews, but this place really needs some serious improvement. My boyfriend and I stopp... read more This Whataburger is the worst I've ever visited. Normally, I don't write reviews, but this place really needs some serious improvement. My boyfriend and I stopped by after work around 10 PM since it’s conveniently close to our office. After placing our order and waiting in line, we noticed that there was no ketchup in our bag, even though we had specifically asked for it. We waited at the window for about 10 minutes, but the staff ignored us. When we finally got their attention, the employee had a poor attitude about giving us ketchup. They need to realize that working at a fast food restaurant means delivering good customer service, even for simple requests like ketchup. This location definitely needs to make some changes.

I’m really disappointed to report that the chicken breast at this restaurant has become stringy and rubbery. It seems they might be using lower-quality meat lat... read more I’m really disappointed to report that the chicken breast at this restaurant has become stringy and rubbery. It seems they might be using lower-quality meat lately, as the texture was quite off, reminding me of chewy grilled playdough. I once viewed Whataburger as a point of pride for Texas, but now it feels like a disappointment.

Service was quite slow despite the restaurant being nearly empty, but the food was good. read more Service was quite slow despite the restaurant being nearly empty, but the food was good.

The food at Whataburger is excellent, which is good because the service often falls short. Expect wait times exceeding 15 minutes. I ordered their smallest burg... read more The food at Whataburger is excellent, which is good because the service often falls short. Expect wait times exceeding 15 minutes. I ordered their smallest burger and a large drink for curbside pickup, but it arrived more than 25 minutes past the estimated time, even after I went inside to get my order. There was no apology, no compensation, and no sign of consideration. Sadly, this appears to be their usual approach.