KFC - Columbus

I wish there was a way to give negative stars. They told us the wait would be three minutes, and we were okay with that. But 15 minutes later, we finally got ou... read more I wish there was a way to give negative stars. They told us the wait would be three minutes, and we were okay with that. But 15 minutes later, we finally got our food—and thankfully, I checked after we left because they gave us the wrong order. The person at the drive-thru did nothing but vape and chat with his friends who were hanging out in the lobby. Avoid this location; it’s a complete disappointment. 0/10. KFC seriously needs to improve.

The drive-thru service was incredibly slow. They had to confirm if they had just two drumsticks available, which took over 10 minutes to place my order. They al... read more The drive-thru service was incredibly slow. They had to confirm if they had just two drumsticks available, which took over 10 minutes to place my order. They also got my drinks wrong. When we finally received our food, they asked us to check the bag, only for us to realize our order was missing. Considering the other reviews, I’m not surprised. I definitely won’t be returning.

The staff at this KFC are extremely friendly and professional, providing fast service despite a large drive-thru order. Erica, my cashier, was outstanding. What... read more The staff at this KFC are extremely friendly and professional, providing fast service despite a large drive-thru order. Erica, my cashier, was outstanding. What a great team! Thank you so much! Just to note, this location combines KFC and Long John Silver's. I ordered an 8-piece fish and chicken family meal through the drive-thru.

I've had several experiences where items were missing from my order, particularly with online orders. I would suggest trying Raising Cane's or another chicken r... read more I've had several experiences where items were missing from my order, particularly with online orders. I would suggest trying Raising Cane's or another chicken restaurant instead.

I recently visited this KFC location and, unfortunately, I would give the service a rating of 0 out of 10. The staff appeared overwhelmed and didn't seem to car... read more I recently visited this KFC location and, unfortunately, I would give the service a rating of 0 out of 10. The staff appeared overwhelmed and didn't seem to care about taking orders promptly or acknowledging the customers waiting in line. The wait times were unreasonably long, and when my food finally arrived, it had hair on it. The employees were extremely rude, showing a bad attitude and clear frustration. For instance, one worker abruptly left while taking my order to help another customer inside, and I was left in the drive-thru without any explanation. They also seemed irritated when I didn't immediately pull forward or when I was unsure of my total. Overall, this experience was disappointing, and I wouldn't recommend wasting your time or money here. It's simply not worth it. It is unacceptable for any restaurant to mishandle food, regardless of how busy they are.