Panera Bread - Columbia

This place just opened but it's filthy in the Cafe area. EVERY table top and chair seat is dirty and greasy. I saud something to the manager. She came out and washed one tabletop and left all of the remaining surfaces. Chairs are uncomfortable and whoever planned this forgot about the blinding late afternoon sun. The Grind just got a new customer.

Great staff and nice atmosphere. It is a new building and very comfortable.

I think this Panera is doing the best it can with all the environmental challenges it is up against. They do their best in providing great customer service. They are responsive to any questions when asked respectfully and they will go above and beyond to make your experience positive. I have read a lot of the reviews online and yes it may be true that there are mistakes being made but if you think you can do it any better than them apply for a position and work in food service and deal with negative customers who have poor eye contact and verbal skills. You may see it differently!

I am very frustrated with this Panera location. I have eaten at Panera many times over the years and have never experienced this type of service. This is a convenient location to many kid's activities, so it makes a great place to grab a quick dinner. We have been having problems each time we have gone, but last Wednesday's was the absolute worst. I have learned to make sure I set my pick up delivery to be done 10 minutes before we are actually going to be there, because it is never done the time you specify. This time was no different, I had put the order in at 9am to be done at 4:55pm and by 5:10p it was still not completed. When I did receive my order, I had ordered chips and they put bread in it. I can understand you being out of items, but please let me know. When I checked on my meal, I went back up there, and the lady explained they are out of chips. The person I was eating with received her salad, and it didn't have chicken in it. She was not told of this either. We understand places will be out of specific foods, but please let us know. A gentleman ordered his food when we got there at 5pm, and when we finally left at 5:40pm he still hadn't gotten his food. It was not a good atmosphere, with hungry, slightly agitated customers. We gave it a fair shot, and have visited every Wednesday for 5 weeks, and the service continues to worsen. Anytime we mention this location to friends, they have experienced the same. This is an excellent location for a Panera, please help out so we can utilize it again.

Love the butternut squash soup. The margarita pizza was flavorful. Plenty of space in the dining area. Parking is a little tricky.