Larosa's Pizza Cold Spring

I regret adding a 20% tip to my pick up online order. Although the order was correct the food was good enough. I was handed my order through the window without... read more I regret adding a 20% tip to my pick up online order. Although the order was correct the food was good enough. I was handed my order through the window without so much as one word ? No napkins at all were included I had to wait another five minutes to get the employees attention back at the window in order to ask for some utensils to use to eat my carry out order. I will probably order again based only on the fact the order was correct the food was good, but be prepared to verify your own order ask for any accompanying items, customer service at the pick up window was far from professional, efficient or cheerful imo deserved zero tip.

Absolutely terrible, every single time we get something wrong with us. The last time they shorted a cookie, they said this time they would include it. It was no... read more Absolutely terrible, every single time we get something wrong with us. The last time they shorted a cookie, they said this time they would include it. It was not included. No teamwork and communication in the kitchen whatsoever clearly. As a former pizza cook at Papa Johns and a fire oven pizzeria I know that it is not a hard job and am highly disappointed in the lack of effort. Done being a regular and consistently being disappointed. Look at this sad excuse of a pizza that was lazily made and came out a mess, they didn't even do the easiest part of making a pizza where they literally only roll a derma-roller looking tool over the dough for air to escape the dough when baking preventing air bubbles. Ask yourself, would you trust them to be hygienic with your food if they don't even care to do that?

Placed a order online. I requested a large extra pepperoni with light sauce and light cheese. Was the total opposite. Had both extra sauce and cheese. The only... read more Placed a order online. I requested a large extra pepperoni with light sauce and light cheese. Was the total opposite. Had both extra sauce and cheese. The only positive was the delivery person.

Best salad in area and a fabulous menu of delicious items . You need to Chec this out. Also great service. You will want to tip. read more Best salad in area and a fabulous menu of delicious items . You need to Chec this out. Also great service. You will want to tip.

Ordered 2 large pizzas using the website. Used a Buddy Card, so I got one free. Upon arriving at the location I was told I would have to present the Buddy Card... read more Ordered 2 large pizzas using the website. Used a Buddy Card, so I got one free. Upon arriving at the location I was told I would have to present the Buddy Card so they could swipe it, because they were having system issues. I told them I had put the card number in online and it was at my desk at work. They asked if I could get a picture of it and that would work. Tried several times to get a hold of someone at my work to no avail. Another lady came to the window and I told her that I visit this location 1-2 times per week and no one has ever asked me for my Buddy Card. She told me that I would have to go get it. I asked to speak to a manager. Megan, the manager on duty, came to the window with a smirk on her face. Told me that if I don 't have the card, I don 't get the deal, but I informed her that I entered the card number PIN online and have never been asked to produce the card before. She told me it says on the card that you have to bring it with you then she laughed in my face slammed the window shut on me. I drove back to my office, retrieved the card (that makes no mention of having to present the card at the location) and took it back to the store. Asked for Megan and showed her that the card did not state anywhere on it that it was required at the time of pick-up (several rules were noted on the back of the card). After trying to take the card out of my hand, Megan stated, Do you want the pizza or not, I 'm not going to argue with you. Before I could answer, she slammed the window shut. I had to knock on the window to get someone to come over to refund my money. It was the worst experience I 've had at a LaRosa 's in over 30 years and if it were possible, I would give this location zero stars.