Shell - Feedback

Awful experience! They offer a self-service car wash, but you can only use it after 8 AM. What's the purpose of having a self-service option then? read more Awful experience! They offer a self-service car wash, but you can only use it after 8 AM. What's the purpose of having a self-service option then?

My daughter, who is seven months pregnant and had her severely autistic son with her in the car, tried to pay at the garage, but her funds hadn’t cleared yet, s... read more My daughter, who is seven months pregnant and had her severely autistic son with her in the car, tried to pay at the garage, but her funds hadn’t cleared yet, so they wouldn't accept her card. Unfortunately, they also wouldn’t accept payment from anyone over the phone. She was very upset and in tears. It’s hard to believe how unhelpful this garage was; their refusal to accept payment from someone else is incredibly frustrating.

Despite being more expensive than BP, I had a great experience at Shell. The staff were welcoming, and there was a nice variety of items on the menu. However, I... read more Despite being more expensive than BP, I had a great experience at Shell. The staff were welcoming, and there was a nice variety of items on the menu. However, I was let down that they didn't offer any custard creams.