Bertile's - Citronelle

Surprised that I?m seeing several reviews that say ?good customer service? as that is my only complaint with Bertile?s. I have been in the restaurant before and... read more Surprised that I?m seeing several reviews that say ?good customer service? as that is my only complaint with Bertile?s. I have been in the restaurant before and a very rude older white woman has been working there for some time. Today my father wanted tostop in and get a Conecuh Dog as he was hungry. He walked in as he was unaware that the restaurant was drive thru only at themoment (he didn?t spot the sign on the door). Rather than simply informing him to pull up to the drive thru she says somethingto the extent of ?DIDN?T YOU SEE THE SIGN?!? and ruined his appetite. Good customer service? I don?t think so.

The most fire chili dogs and fries next to Dew Drop Inn I have EVER had the pleasure of tasting! Definitely WILL eat here EVERY time I roll through!! Drive thro... read more The most fire chili dogs and fries next to Dew Drop Inn I have EVER had the pleasure of tasting! Definitely WILL eat here EVERY time I roll through!! Drive through was pretty fast considering we had a work van with five seperate orders, and not onecomplaint or mistake from drive-thru staff! Nicely done.

Fries were undercooked and partially raw. The chicken fried steak tasted really weird, had too much mayo and I threw it out after two bites even though I was st... read more Fries were undercooked and partially raw. The chicken fried steak tasted really weird, had too much mayo and I threw it out after two bites even though I was starving. That's how bad it was. Would not eat here again.

Decided to stop here while we were driving though. Wasn’t sure what to expect, but it was the best food we have ever ate. The service was amazing! read more Decided to stop here while we were driving though. Wasn’t sure what to expect, but it was the best food we have ever ate. The service was amazing!

Service: Takeaway Meal type: Breakfast Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 I highly recommend the Monster Biscuit and Gravy,... read more Service: Takeaway Meal type: Breakfast Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 I highly recommend the Monster Biscuit and Gravy, as well as a side order of breakfast meat!