Panera Bread - Cincinnati

Salad, Pizza, Breakfast

Panera Bread

★ 3.4 / 5 (3396 reviews)

Patrons at a local Panera Bread have reported a wide range of experiences, from exceptional customer service to significant frustrations. While some guests rave about the warmth and attentiveness of staff members like Lena and Jacob, others have encountered rudeness and inefficiency. Concerns about order accuracy and long wait times have been voiced, particularly regarding soup portion sizes and delivery service issues. Additionally, inconsistent staffing and a lack of familiarity among employees have raised questions about the restaurant's management. Despite these challenges, many still find merit in the menu offerings, praising the delicious soups and bagels.

Last update: 17.01.2026 from: Jacob

Images

Contribute

Feedback

★ 3.4 / 5 from 3396 reviews

Was Hannah Oliver at Panera Bread a mag?
I stop by this restaurant for breakfast at least four times a week on my way to work. Each morning, I’m warmly welcomed by either Lena or Jacob. Their customer service skills are excellent, and they always serve me with a smile and a cheerful “have a nice day.” They truly set a positive tone for my day as I head to work. Both of them consistently go above and beyond in their service. I really hope they are being well... View all feedback.

What Matthew lay dislikes about Panera Bread:
I go to use my sip pass and usually there's somebody at the counter. Today there wasn't and I heard somebody back there so I was hollering for them but they were blatantly ignoring View all feedback.

David

02.07.2024

★ ★ ★ ★ ★

A really relaxing atmosphere to enjoy a healthy lunch or

Gail

02.07.2024

★ ★ ★ ★ ★

The soup and bagel I had were absolutely delicious. While the service was somewhat disorganized, they still managed to meet my needs. It's a great spot for a meeting.

Forrest

02.07.2024

★ ★ ★ ★ ★

Next time have the person pull forward instead of having all of us wait.

Jacob

02.07.2024

★ ★ ★ ★ ★

HehehDietary restrictions: Ywys

Ronald

02.07.2024

★ ★ ★ ★ ★

The Rudest service ever I work for doordash I went to retrieve an order I was in the restaurant for almost 20 minutes during that time I asked the expediter how long will it be and she said as long as it takes...then she made a reference about servicing paying customers...she already paid...I'm trying to pick it up so I can deliver my customer order in a timely manner....after that I was back and forth I told her I used to be a chef and services aren't acceptable instead of trying to expedite the matter she wants to go back and forth with me...all I asked was when will the order be ready I feel sorry for Panera bread to have such an unprofessional person representing their Brand and doordash provides a ...I can bet it is a least twenty five of their business...I expect better PANERA BREAD ?????

Feedback