Wendy's - Chicago

The food was good, but the service could be improved with a bit more attention to speed. read more The food was good, but the service could be improved with a bit more attention to speed.

The service at this restaurant has really declined. They need to figure out why the app they promote is not receiving orders, yet they still charge customers fo... read more The service at this restaurant has really declined. They need to figure out why the app they promote is not receiving orders, yet they still charge customers for them. When customers point out the issue using the app, they are told to call in. It took over three weeks to receive a credit for two separate transactions, and I constantly have to double-check my orders because they are frequently incorrect.

I waited outside for about 10 minutes before closing, hoping for someone to attend to me. There was no one in the drive-thru, and no staff inside the restaurant... read more I waited outside for about 10 minutes before closing, hoping for someone to attend to me. There was no one in the drive-thru, and no staff inside the restaurant either. It’s frustrating that the employees didn’t notice my car parked right where they could see it. Why didn’t I come in earlier?

The drive-thru here is incredibly slow. read more The drive-thru here is incredibly slow.

It's 10:23 AM, and the doors are locked with no one in sight, even though there are cars in the parking lot. Perhaps they don't actually open at 6 AM after all. read more It's 10:23 AM, and the doors are locked with no one in sight, even though there are cars in the parking lot. Perhaps they don't actually open at 6 AM after all.