Subway - Chicago

I can't leave a digital tip here because the owner retains them and doesn't share them with the staff. That's incredibly unethical. read more I can't leave a digital tip here because the owner retains them and doesn't share them with the staff. That's incredibly unethical.

I placed my order through the app a full TWO HOURS in advance, but when I arrived at the restaurant, one employee was on the phone while another was busy making... read more I placed my order through the app a full TWO HOURS in advance, but when I arrived at the restaurant, one employee was on the phone while another was busy making sandwiches. They told me to take a seat because my order was not ready. After a while, they let me know they couldn’t fulfill my order because they were out of the Veggie Flatizza. I asked for a refund for that item and for the receipt, but they refused, telling me I would need to contact customer service myself and that I couldn't receive the receipt either. This experience has been incredibly disappointing, and despite reaching out to Subway Customer Service multiple times, I still haven't received my refund. I highly advise against ordering from the app! They didn’t mention this location was out of that menu item, and I feel like they’ve taken my money without reason.

I placed an order through the app two hours in advance, but when I arrived, I found one employee on the phone and another making sandwiches. They told me to sit... read more I placed an order through the app two hours in advance, but when I arrived, I found one employee on the phone and another making sandwiches. They told me to sit down because my order wasn’t ready. After a while, they informed me that they couldn’t fulfill my order because they didn’t have the Veggie Flatizza. I asked for a refund for that item and my receipt, but they refused and said I would need to contact customer service myself. They also couldn’t provide me with a receipt. This experience has been incredibly disappointing, and I still haven’t received a refund from Subway Customer Service, as they haven’t responded to my multiple inquiries. I highly recommend avoiding ordering through the app altogether! They didn’t mention that this location was out of that menu item, and I feel like my money has been taken from me.

Found 2 hairs in my sub read more Found 2 hairs in my sub

Sandwich was drenched in mustard. Why bother doing this job if you’re not going to care at all about quality control. read more Sandwich was drenched in mustard. Why bother doing this job if you’re not going to care at all about quality control.