Phở Năm Lúa - Chicago
Phở Năm Lúa
Description
At this family-run Vietnamese spot the pho is widely praised for rich, authentic broth, generous portions and vegan options, while traditional decor and quick service at times create a warmly authentic atmosphere. However, inconsistent service, occasional shortages of herbs or ingredients, payment quirks, and iced-coffee/portion issues leave some patrons wary. Reasonably priced and kid-friendly, the restaurant delights many but needs tighter quality control and more responsive staff to fully match its flavorful food.
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The restaurant needs to improve their customer service, especially on weekend nights. If the staff is tired and just going through the motions for a paycheck, it shows. They should reconsider how they treat customers who arrive just an hour before closing. There's no need to be rude to patrons. It’s a family-run business, and while it's understandable that some younger staff members may be feeling overwhelmed, it shouldn't affect how they interact with customers. When we entered one hour before closing, the young female manager rudely informed us that they were closing soon.
First of all, pho was delicious and the ox tail added a nice twist to it. That being said, the service was just terrible. We tried to ignore some things like a disgusting hair coming out of our bowl, but the service is just bad. Only one person spoke English which made it hard to make customizations to your order and even though we were there around 7:40 pm, they didn’t have cilantro, green onion and meatballs, but they still charged the full price even though the pho was missing some key ingred … – show
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