Dunkin' - Chicago

Today, I ordered a hot cappuccino, but instead, I was served a regular Americano that wasn't made with the coffee machine. It had no foam and an unusual taste,... read more Today, I ordered a hot cappuccino, but instead, I was served a regular Americano that wasn't made with the coffee machine. It had no foam and an unusual taste, despite costing the same as always. I do not recommend this place!

The woman who served us was exceptionally kind and lovely. read more The woman who served us was exceptionally kind and lovely.

At times, the wait can be lengthy since there's only one person handling orders and food preparation. However, the staff is friendly, and the food is served hot... read more At times, the wait can be lengthy since there's only one person handling orders and food preparation. However, the staff is friendly, and the food is served hot and delicious.

They got my order right at 5am?? read more They got my order right at 5am??

I stop by this Dunkin' every morning—it's the only location I truly like after trying many others. The entire team, from the manager to the baristas, knows my u... read more I stop by this Dunkin' every morning—it's the only location I truly like after trying many others. The entire team, from the manager to the baristas, knows my usual order, and the best part is my drink is always ready as I reach the counter to pay, perfectly made every time. Everyone is friendly to me and other customers, even when they seem tired. I've observed their interactions with others, and they consistently stay professional. So, if anyone says they've experienced rudeness here, I believe they might be overly sensitive or just looking to complain at the wrong time.