Reviews

Overall Total Score
2.8 out of 5
Average | 183 reviews

What User likes about Marks Spencer:
I went to the store today and found many items to try on. I asked a helpful lady working in the store (I believe her name was Hattie) to bring me a basket. She kindly advised me to be careful not to break anything and provided excellent customer service with a smile. Her assistance made my shopping experience more enjoyable and worthwhile! View all feedback. What Keith eats doesn't like about Marks Spencer:
The cafe was quiet so, unsurprisingly, service was prompt. It was also acceptably friendly but no more. There were quite a few uncleared tables when we arrived but these were soon dealt with. The place was clean and tidy. The food was exactly what you'd expect form an M cafe OK but unexciting. we thought the bill was a bit steep: £19 for two medium coffees, a sandwich, a toasted sandwich, one bag of crisps and two sm... View all feedback.

Reviews from various websites

Gastroranking-it
3.4 ★ from 46 reviews
Laura
28.10.2024 - 08:03

Visited with friends for lunch. Food and drinks were nice and hot. Very busy though and slightly slow service. I would return though!

Jane
28.10.2024 - 08:03

Lovely service and products, plus a table with a view! Delicious prawn sandwich and flat white, lovely service staff, from start to finish, would definitely rec...

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sarah
28.10.2024 - 08:03

Normally my friend and I love our visits to the M&S cafe. However, today we went in the hopes of having a toastie with gravy with some gingerbread frappes. Howe...

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Lillian
28.10.2024 - 08:03

Ordered the breakfast and a pot of tea. When the breakfast arrived the bacon was extremely salty and over cooked, the sausages were dry and over cooked, toast w...

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Trevor
28.10.2024 - 08:03

I ordered the big breakfast, which is a tenner plus when including a pot of tea. The breakfast was well presented with two poached eggs, bacon, two sausages, po...

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The recent dining experience at M&S revealed significant shortcomings, primarily in cleanliness and service. Tables remained dirty, with used plates and cups piling up, while staff seemed overwhelmed and unresponsive. Customers faced long wait times and poorly prepared food, with complaints about incorrect orders and unappetizing meals. Although some staff were friendly and accommodating, the overall atmosphere felt chaotic and poorly managed. Despite a variety of menu options and a spacious setting, inconsistent service and dining quality led many to deem the experience a disappointing waste of time and money, overshadowing the potential charm of the establishment.

Menu
5.0 ★ from 4 reviews

I went to the store today and found many items to try on. I asked a helpful lady working in the store (I believe her name was Hattie) to bring me a basket. She...

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I love shopping here, there is a beautiful bubbly assistent who goes out of her to speak and is always so helpful. also wilf on the scenes he makes my day with...

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Great variety of food options in a spacious setting. The restaurant offers amenities such as a coffee shop and restrooms. Also, free tastings available in the f...

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We absolutely adore Brand's Spencer. It's our go-to spot for groceries. Highly recommend over Lid or Asda, and even Tesco.

Google
4.2 ★ from 860 reviews
Tripadvisor
2.0 ★ from 47 reviews
Gastroranking-uk
2.0 ★ from 44 reviews
Int Restaurants
3.5 ★ from 92 reviews

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