Caffe Nero - Cherwell

The staff were just okay. I was given a dirty knife and fork for my sandwich, so I asked for another set, which was also dirty. I ended up using my fingers instead. The floors appeared dirty and the toilet floor was wet with no toilet paper. The cleaning schedule on the door showed that the place hadn't been cleaned in 6 days, and it definitely looked like it.

The customer service at this restaurant was really awful. Initially, they did not listen to my request to have no cream on my order and put a lot of cream on anyway. When they handed me my cup, a lot of it spilled onto the saucer and they did not do anything to rectify it. There was no friendliness or smiles from the staff, they even threw napkins at me. They appeared to be unhappy and when I requested a new saucer, they nearly threw it at me as well. I was completely disappointed and unimpressed with the service.

Very very slow. Trainee barista serving a long line of waiting customers whilst more experienced member of staff doing an online order of at least 3 coffees. Very understaffed. If you’re going to do online orders as well please have the staff to do it. The queue was 10 long at 9am.. I waited 20 mins for a regular latte- got charged for a large but couldn’t be bothered to quibble over it. It was too foamy as well. Very poor experience.

Came here Easter morning. The cashier girl was too busy with her boyfriend, so havent put any syrups in my drink, but charged me, I asked a bit milk, and she nearly made me a latte, no stick to shake the drink, obviosly no hello no goodbye. Very bad service, ooops, no service

Have been using Cafe Neros in Banbury now for several years .... generally the staff are a very friendly, helpful bunch but sadly the recent addition of the short blonde haired girl has spoilt all that ... quite frankly her attitude and manner stinks . I realise that we are all in a difficult position in these times but seriously, if your not enjoying the job ... leave ... simple as .... I for one will not miss your ' surly ' attitude !