Chipotle Mexican Grill - Cheektowaga

#9 - Fast Food - Cheektowaga, #9 - Vegetarian - Cheektowaga, Asiatic
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Chipotle Mexican Grill

Chipotle Mexican Grill
3.5 / 5 (24327 reviews)

Description

This restaurant presents a contrasting array of experiences. Many customers express frustration with poor customer service and a disappointing order fulfillment process, noting issues like long wait times and cold food. Concerns also arise regarding cleanliness, with reports of dirty dining areas and a lack of basic supplies. However, some patrons appreciate the efficient online ordering system and commend the restaurant for offering satisfying vegan options. While a few reviews highlight positive interactions with friendly staff and quick service, the overall sentiment leans toward dissatisfaction, leaving potential diners to reconsider their choices.

Last update: 17.01.2026 from: 1Nick

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★ 3.5 / 5 from 24327 reviews
nick-f-10
25.11.2023

Man I hate to leave a 1 star review but if it saves somebody from going here then it’s worth it. You walk in and every table hasn’t been wiped off. No big deal, it was like 1:30 so maybe they were busy. I ordered my food and they didn’t have hot sauce or napkins out so I asked them to fill it and they did. Then I found a hair in the bowl I was eating out of. At that point I threw the rest out. I went to use the bathroom and it was of course disgusting. My main concern was that there was no toilet paper so the toilet was clogged with paper towels and there was NO SOAP or SANITIZER so how are the employees washing their hands. I’m disgusted I ate there. Again, not a big deal individually but clearly this location doesn’t have it together. Fast food is a tough gig, but you can’t have signs saying employees must wash hands before returning to work and then not have soap. I wish I read the reviews. I’ll never eat here again.

b-4-43
25.11.2023

This is the worst Chipotle I've ever been to. I visited on January 27th around 5 or 6 PM, and it was a complete disaster. The food stations were in disarray, with toppings spilling into one another and dried out in the corners. The floor was soaked with melted ice and water from the snow outside. Almost all the tables were dirty except for one, and there were only three customers in the entire restaurant. It was absolutely appalling. Just take a look at the guacamole they served me; they placed two of the cups at the bottom so I wouldn't notice. It's a health hazard—don't eat here!

rebecca-m-23
25.11.2023

This location is awful. I frequent this place and I shouldn’t. The rice maker was broken, then on another occasion you could only order online. The staff is lazy. Once in the middle of lunch hour a worker was texting while people were waiting in line. Another time the place was quiet and not one worker came out to clean tables or sweep. The place is so dirty and they don’t clean it well. The only reason this is still in business is the location. I’m sure they could do so much better if they had decent management. The owner must neglect this place. You can tell the workers run this place. It’s horrible.

david-i-10
25.11.2023

Save your self some time. Skip. It was filthy, dirty, and gross. They didn’t have any forks or napkins, and the place was trashed. They actually have security guards sitting in there to babysit you. It would be nice if he would pick up trash, but he just sat there watching people wreck the place.

junita-a-1
25.11.2023

I guess the reviews are correct 6:24 no white rice food look old and it’s super dirty inside especially the tables and floors. They have a lot of staff not sure why it’s this way. Going else where for my dinner

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The place also takes credit cards from the common providers for payment.

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