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Contribute FeedbackDespite some negative feedback on service, Rusan’s is known for its outstanding food quality. Customer reviews suggest fresh and delicious sushi, generous portions, and a variety of options to choose from. While some guests have experienced subpar service, others have praised the friendly and accommodating staff at this popular Charlotte restaurant. Offering a wide selection of rolls, Nigiri, sashimi, and tartare, Rusan’s is a favorite among sushi lovers in the area. Customers appreciate the warm service provided by servers like Toto and the birthday cake accommodations. Overall, while there may be occasional service hiccups, Rusan’s remains a top choice for sushi enthusiasts.
Wonderful manager and waitress! Food was outstanding!!
Went for my daughter's 13th birthday. She wanted to go uptown but as we had a limousine and I paid by the hour, I did not want to have a wait. Unfortunately, I did not know of any great sushi restaurants to take a limo to in uptown that uses open table so ru-sans won due to its proximity uptown. I've had a great experience with them in the past so it was nice to return. However, we were seeking a more upscale ambiance
Overall experience wasn’t so great. We never got asked if we wanted more drinks etc sushi took forever to be brought to the table
We sat outside and ate at an off time so that should be taken into account. Thanks! Have gone recently and eaten also outside but right in the middle of lunch and was still quiet and good service.
Outstanding food! Sushi was very fresh and the portions were generous. Our server, Toto, was warm, super friendly and attentive to our needs. Shall definitely go back.
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