Residence Inn By Marriott Charlotte City Center

Beautiful rooms. Up to date!!! Clean! Great location!!! And the staff!! The women at the front desk!! Very nice! And welcoming! And the kitchen staff as well..Breakfast on the other hand….was awful!! The eggs didn’t taste like eggs! Unfortunately there wasn’t any sugar-free syrup for the pancakes, and the bananas ? where black and rotten.The room that we at least stayed in.. the filter did seemed like it might needed changing.Other than that! Great stay.

Staff here is amazing! Night-time desk lady is awesome! I'm mad at myself for forgetting her name! Rooms super clean. Food is great. Breakfast workers are funny, friendly, and very helpful! Rooftop barr on floor 22 is sweet! Bar on the 5th floor, bartenders are great, food is delicious!Definitely staying here again.Rooms: Clean, spacious, kitchen is up to date, had everything. Super, super comfy bed. Huge bathroom, awesome shower.Food drinks: Hot food, awesome cocktails and the breakfast was hot! Bacon, sausage, oatmeal, waffles. Cereal, everything. They have OJ, Apple, Cranberry, milk, chocolate milk, water.

The rudest staff I have ever dealt with in my life. The lady at check in was very defensive with me because I was upset that our room was not ready when it should have been. She told us just because it is guaranteed at 3 doesn’t mean it will be. What other definition of guaranteed is there that I’m missing?! Our room was not cleaned properly. Trash was left in the trash can and the floor was sticky. I will not stay here again.

Beware, they double charge you for parking. I stayed in this hotel on Oct 15-17, 2023. Got charged $40 for valet parking and $29 for long term parking on both nights. I parked myself. I never used valet parking! Called the hotel for a refund, but they can't issue it without the manager's approval. The manager is never in the office. I am leaving my messages with the front desk for two weeks now. Today I spoke to Anna who promised to give my message to the manager. I feel I need to escalate this to an executive level of Marriott. Very frustrated.

Stayed here for a concert. Location cannot be beat, and with proximity to the Spectrum Center and the train, the noise protection is next level. We were next to the front desk and heard NOTHING. Would easily stay here again. Service was great. Location was great.The elevators and TV were slightly haunted. But what isn’t haunted in a hotel?