Dunkin' - Carrollton

American, North American, Delivery Services

Dunkin'

Dunkin'
3.0 / 5 (534 reviews)

Description

**A Mixed Bag at Local Dunkin'**

Dunkin' is a popular spot for breakfast but seems to be struggling at this particular location. Hygiene issues have raised significant concerns, with reports of a dirty environment and a fly infestation near exposed food. Customer service experiences vary dramatically; some patrons have faced rude employees and inconsistent order fulfillment, while others highlight excellent staff interactions and quick resolutions. While some dishes, like donuts, receive high praise, the unavailability of menu items and breakdowns in service have left many dissatisfied. For those seeking a consistent experience, this Dunkin' may not be the best choice.

Last update: 14.06.2026 from: Pamela

Feedback

★ 3 / 5 from 534 reviews
pamela-mcbride-1
17.03.2025

So disappointing...stopped by for coffee with a friend..it is in terrible shape. Walls all dinged up, dirty tables (trash left on them), overflowing trash in recepticles, furniture looks liked it has never been wiped down. Don't know how the drive thru is, but don't plan any kind of eat in. Sad,sad,sad. Won't be back. Service: Dine in Meal type: Other Food: 2 Service: 2 Atmosphere: 1

amber-burt-2
17.03.2025

Went to order, and as I placed my order, the girl made it very clear by huffing and puffing that they were not interested. Then, when I pull around to the window to pay, no one greets me, but I can hear the girl about to make my sandwich saying “I am not making anybody’s food today and they better stop with these food orders.” I barely ever come to this Dunkin, because every time I come here it’s almost almost the same experience. Very sad that they can’t have decent people working for them that want to do the job. Service: Take out Meal type: Breakfast Price per person: $1–10 Food: 2 Service: 1 Atmosphere: 1

william-kelly-3
17.03.2025

This place is disgustingly filthy. Everything from the floors to the ceiling is disgusting. This dunkin is not fit for food prep. Their food is always exposed. Donuts are always out in the open. This place has a huge fly infestation and the flies are constantly swarming the food and drinks in the establishment. It is a serious health risk to eat or drink anything from here because the staff is not keeping the place clean and they are not adhering to proper food preparation protocols. This dunkin should clean up their act or close for good. Food: 1 Service: 1 Atmosphere: 1

lainey-oden
17.03.2025

I genuinely don’t know how this Dunkin is still in business. I have gone several times recently with the hopes that the previous bad experiences were just bad days for the store and employees and that my next experience would be an improvement. It’s honestly gotten worse. Every time I go I have to wait at least 20 minutes for my online order that I placed 20 minutes prior. Nothing is ever ready when I arrive. They are always out of something or their equipment is down. The last time I went I placed a mobile order 15 minutes prior to my arrival. I walked in to get my order and nothing was ready I had to stand in a line of four other people for 20 minutes. None of us standing in line were ever helped and everyone walked out. They were getting all of the drive thru orders wrong also and the three ladies working were extremely rude and never acknowledged any of us that were standing in line. I really hate leaving reviews like this but I just want others to be aware before they have the same experience. Service: Takeaway Meal type: Breakfast Price per person: $20–30 Food: 1 Service: 1 Atmosphere: 1

hailey-zellmann-1
17.03.2025

My husband and I placed an order, it took almost 30 minutes for it to be finished. The whole time the staff complained and argued loudly, one lady complaining about the way we placed an order (I placed two separate so I could use all my points and deals). They were cussing about us (not at but talking about us to each other) and extremely rude, so plain I h about making our meals in general, and ignoring my husband and addressing Hume rudely when he had a question. When we finally got all our food, it was wrong, there’s no way I’m going to wait for them to fix my food. Service: Takeaway Meal type: Breakfast Price per person: $10–20 Food: 2 Service: 1 Atmosphere: 1

FAQ

As a customer, you can use the WLAN of the restaurant at no extra cost.

The rooms on site are wheelchair accessible and can also be used with a wheelchair or physiological limitations.

More information

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