Reviews
What Ann Peters doesn't like about Baskin-robbins:
Ordered a birthday cake online. Cake wasn’t ready, order wasn’t received by the store or was lost. No cake for our party. They said we could pick one from the case but they were the same 2 flavors. Owner is never around to handle these things. High school kids run this place. They are clueless. Nothing was done to rectify the situation or apologize. No gift card or anything. They just don’t care. View all feedback. What Park H likes about Baskin-robbins:
Hello! Just wanted to pop in here and let anyone who's been reading the reviews know that the man whom a lot of people have recalled their negative experience with, Eric, is no longer working here. You don't need to worry about encountering him : View all feedback.
Reviews from various websites
Ordered a birthday cake online. Cake wasn’t ready, order wasn’t received by the store or was lost. No cake for our party. They said we could pick one from the c...
read moreWe love our Capitola Baskin Robbins! Great customer service, and always delicious flavors. They also have a great cake selection!
I ordered a cake online almost and picked up today. When I got there they didn't have my cake they didn't realized I even made an online order.. so I had to c c...
read moreI am seriously still in shock because of the absolutely horrible customer service that I received tonight while my daughter and I decided to get some ice cream....
read moreNothing against Baskin-Robbins employee came out to my car thinking I had a drone and flying around and chasing him I came from Pizza to the heart to park to ea...
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